Deputy Sales Manager 40 hours at Betfred

Betfred; Guildford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Betfred is recruiting a Deputy Sales Manager for our Guildford shops, on-site, full-time. You will lead and develop a retail team in the absence of the Shop Manager, and drive the highest standards of customer service.

A strong relationship with colleagues and customers, a passion for sports and betting, and flexibility to work evenings and weekends are valued as we promote responsible gambling and a welcoming betting experience.

Qualifications

• Must be 18+ and have the right to work in the UK.
• Proven previous management experience in the betting or gambling industry.
• Ability to build credible relationships with colleagues and customers.
• Excellent customer service skills and the ability to engage all customers.
• Willingness to work evenings, weekends and public holidays.
• A passion for sports, betting and gaming is beneficial but not essential.

Responsibilities

• Lead and develop a team of retail colleagues in the absence of the Shop Manager.
• Deliver the highest possible retail standards and excellent customer service.
• Promote safe gambling practices and responsible customer engagement.

Skills

Management experience

Customer service

Relationship building

Sports betting interest

Job description

Deputy Sales Manager

This Full time on site position offers great opportunities for career growth.

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you...

Here is where you come in… Our shops are at the heart of our business, and they all play a key part in their local community. As a retail colleague, you will play a pivotal role in making sure that our shops offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.

Day-to-day, you will be responsible for leading and developing a team of retail colleagues in the absence of the Shop Manager, whilst delivering the highest possible retail standards and excellent customer service. You will become an expert in betting and make sure our customers enjoy our products and services responsibly. Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our ‘Think 25’ policy is always followed. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

What you’ll need to succeed

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Previous management experience in the betting or gambling industry.
• Ability to build credible relationships with colleagues and customers.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

What’s in it for you

We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to.

• A competitive rate of pay and pension contribution
• Generous discretionary bonus schemes, incentives and competitions
• An annual leave entitlement that increases with your length of service
• Access to an online GP 24/7, 365 days a year for you and your immediate family.
• Employee wellbeing support through our Employee Assistance Programme.
• Enhanced Maternity & Paternity pay
• Long service recognition
• Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream

For more information, visit our “Why join us page”

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you.

Join us in creating an inclusive environment where everyone can thrive.

Your Betfred journey starts now…