Cluster Revenue Manager

Delta Hotels by Marriott Tudor Park Country Club; Maidstone; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

BGAM Hospitality is seeking a commercially minded Cluster Revenue Manager – Resorts to lead revenue strategy across a portfolio of multi-dimensional resort hotels. This role is remote/hybrid within the UK, with travel as required, and involves managing all revenue streams beyond rooms.

You will collaborate with General Managers and the Group Director of Revenue to optimise RevPAR, ADR, occupancy, and total revenue flow-through through integrated pricing, distribution, and channel management.

Qualifications

• Proven experience in hotel revenue management across multiple properties.
• Strong understanding of resort operations and full-service hotels.
• Track record of improving RevPAR, ADR, and total revenue.
• Analytical with ability to translate data into action.
• Experience with revenue systems, Excel, and distribution platforms.
• Excellent stakeholder management and negotiation skills.

Responsibilities

• Develop and execute integrated revenue strategies across multiple resort properties
• Drive performance across all revenue streams, not just rooms
• Align pricing with demand patterns, seasonality, and local markets
• Manage daily rate strategy and distribution across channels
• Lead forecasting, budgets, and pace analysis with actionable insights
• Collaborate with Sales, Marketing, and Operations to align strategy

Skills

Revenue management

Data analysis

Pricing strategy

Forecasting

Channel management

Excel proficiency

Stakeholder management

Cross-property leadership

Tools

RMS

PMS

CRS

Channel managers

Job description

Cluster Revenue Manager – Resorts

BGAM Hospitality

Location: Remote / Hybrid (UK portfolio travel as required)

We are seeking a highly commercial and analytical Cluster Revenue Manager – Resorts to lead revenue strategy across a portfolio of multi-dimensional resort hotels.

This is not a rooms-only role.

You will be responsible for driving total revenue performance across:

• Rooms (occupancy, ADR, RevPAR)
• Golf (green fees, memberships, societies)
• Leisure & Spa
• Food & Beverage
• Meetings & Events

Working closely with General Managers and the Group Director of Revenue, you will implement dynamic, data-led strategies that maximise profit, market share, and asset value.

Key Responsibilities

• Develop and execute integrated revenue strategies across multiple resort properties
• Drive performance across all revenue streams, not just rooms
• Align pricing and commercial strategy with demand patterns, seasonality, and local market conditions

Pricing, Distribution & Inventory

• Manage daily rate strategy and inventory controls across all channels
• Optimise channel mix with clear focus on:
• Direct bookings and value-add strategies
• Controlled OTA contribution
• Corporate, leisure, and group segments
• Ensure rate parity and distribution efficiency across all platforms

Resort-Specific Revenue Optimisation

• Support pricing strategies for:
• Golf memberships and society business
• Spa and leisure utilisation
• Meetings, events, and function space
• Identify opportunities to package and upsell across departments to drive total spend per guest

Forecasting & Reporting

• Produce accurate weekly and monthly forecasts, budgets, and pace analysis
• Lead revenue meetings with clear, actionable insights
• Track and drive performance against key metrics:
• RevPAR, ADR, Occupancy
• TRevPAR and total revenue flow-through
• Provide clear recommendations to improve performance, not just report on it

Collaboration & Leadership

• Work closely with Sales, Marketing, and Operations teams to ensure alignment
• Support General Managers in understanding and executing revenue strategy
• Act as the commercial lead across the portfolio, challenging assumptions and driving accountability

Systems & Data Integrity

• Ensure accuracy and optimisation of all revenue systems (RMS, PMS, CRS, channel managers)
• Maintain clean, reliable data to support decision-making
• Continuously review and improve processes and reporting

What We’re Looking For

• Proven experience in hotel revenue management, ideally across multiple properties
• Strong understanding of resort or full-service hotel operations
• Demonstrable track record of improving RevPAR, ADR, and total revenue performance
• Highly analytical with the ability to turn data into clear, commercial action
• Experience with revenue systems, Excel, and distribution platforms
• Strong stakeholder management skills with the confidence to challenge and influence

Desirable

• Experience with golf, spa, or membership-based revenue streams
• Experience working with major brands (e.g. Marriott International, IHG Hotels & Resorts, Accor)
• Familiarity with branded systems and reporting tools
• Experience in a cluster or regional role

What You’ll Bring

• A commercial mindset first, analytical second
• The ability to manage complexity across multiple revenue streams
• Confidence to challenge underperformance and drive change
• Strong attention to detail with a focus on execution
• Pace, ownership, and accountability

What We Offer

• Competitive salary
• Opportunity to shape revenue strategy across a growing resort portfolio
• Exposure to complex, high-value assets
• Career progression within a fast-growing hotel management company
• Supportive but performance-driven environment