Cluster Reservations Sales Agent

Hilton Worldwide, Inc.; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading global hospitality company as a Reservations Sales Agent, where your role will be pivotal in managing guest inquiries and maximizing revenue opportunities. This position involves building strong relationships with customers, ensuring high-quality service, and upselling hotel products. With a commitment to exceptional customer service and a positive attitude, you will thrive in a dynamic environment. This is an exciting opportunity to be part of a team that creates remarkable experiences for travelers worldwide, contributing to the mission of warmth and hospitality.

Qualifications

• Demonstrated organizational and administrative skills.
• Positive attitude with a commitment to high-quality customer service.

Responsibilities

• Manage telephone and email inquiries promptly and professionally.
• Produce quotations and written confirmations for clients.
• Upsell hotel products to maximize revenue.

Skills

Organizational Skills

Communication Skills

Customer Service

Fluency in English

Job description

Job Description - Cluster Reservations Sales Agent (HOT0BLLQ)

Job Number:

HOT0BLLQ

Work Location

Hilton Malta Portomaso, St. Julians, PTM 01

As a full-time Reservations Sales Agent, you will work with trend data to respond to guest and customer inquiries, develop strong relationships, and maximize revenue opportunities. Your responsibilities will include:

1. Managing telephone and email inquiries promptly and professionally, ensuring accuracy and attention to detail in accordance with company standards.
2. Producing quotations and written confirmations for clients.
3. Upselling hotel products to maximize revenue.
4. Monitoring customer satisfaction and resolving any issues to ensure future business.
5. Maintaining a thorough understanding of hotel facilities and processes, contributing to high-quality standards in relationship building, customer service, selling techniques, and billing.
6. Ensuring bookings are guaranteed and applying no-show or late cancellation charges when appropriate.

To succeed in this role, you should demonstrate:

• Good organizational and administrative skills.
• A positive attitude and good communication skills.
• A commitment to delivering high-quality customer service.
• A confident telephone manner.
• Fluency in English and preferably another language.

What is it like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring us to create remarkable experiences worldwide. Our team members are at the heart of this mission!