Cluster Operations Manager

TN United Kingdom; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Cluster Operations Manager to oversee multiple student accommodation sites. This role offers a unique opportunity to lead a dynamic team, ensuring students have a safe and enjoyable living experience. You will be responsible for coaching your team, managing site operations, and maintaining compliance with health and safety standards. If you have a passion for leadership and a knack for fostering positive relationships, this position is perfect for you. Join a fun and supportive environment that values your contributions and offers a chance to build a rewarding career.

Qualifications

• Experience in a management role within hospitality or customer service.
• Strong leadership and communication skills are essential.

Responsibilities

• Coaching and motivating your team to enhance performance.
• Managing multiple sites and ensuring compliance with health standards.
• Conducting financial performance reviews and promoting resident satisfaction.

Skills

Leadership

Communication Skills

Team Management

Customer Service

Education

Management Experience

Job description

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iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet.

Our Cluster Operations Manager is responsible for all aspects of running efficient, safe, and profitable sites whilst focusing on the company's key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our students' experience with IQ! You will manage buildings both on site and remotely.

In a nutshell, being a Cluster Operations Manager means making sure the students who stay with us always feel at home. That could be coaching and leading your team or ensuring your sites are health and safety compliant. You might need to develop and maintain new and existing relationships with universities. You could be conducting monthly financial performance reviews or overseeing the organizing of events for our students. No two days are ever the same, but you'll be part of an IQ family that will always have your back. Did we mention that's an IQ thing too?

Key Responsibilities

• Coaching, developing, and motivating your team to drive performance
• Management of multiple sites
• Having a proactive and strategic approach to people planning
• Promoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriately
• Being accountable for leasing performance in your cluster
• Conducting monthly financial performance reviews for each site
• Ensuring resident welfare and offering support services where appropriate
• Managing and monitoring compliance in line with health and safety standards
• Responsible for scheduling planned maintenance and reporting processes

What makes a great iQer?

First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling up your sleeves, with bags of leadership and great communication skills. You'll have some management experience, but that could be in a hotel, gym, or restaurant – we're much more interested in your people skills, personality, and potential.

In exchange, you'll receive loads of great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is so much more than a job; it's the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you've got the best job ever?