Cluster Manager

Kallidus Recruit; Kingston upon Thames; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

£4,500 car allowance

Annual bonus (up to 10%)

Private medical cover

Pension (matched up to 4%)

Life assurance (2x salary)

My Staff Shop discounts

24/7 Employee Assistance Programme

Free on-site parking

Job summary

Dignity Funeral Directors is looking for a Cluster Manager to oversee 16 funeral homes across South West London and Surrey, covering multiple sites with regular travel.

You will lead Funeral Directors and Senior Funeral Directors, driving operational excellence, customer care and local market growth. The role demands a proven ability to manage multiple branches and deliver revenue targets.

Qualifications

• Experience managing multiple funeral homes or branches.
• Proven track record of hitting revenue and cost targets.
• Willingness to work evenings/weekends/on-call.
• Full UK driving licence.

Responsibilities

• Lead and develop teams across 16 branches.
• Oversee care, compliance and presentation standards.
• Grow market share with a local marketing plan.
• Deliver revenue and funeral plan targets.
• Set standards for professionalism and empathy.

Skills

Team leadership

Multi-site management

P&L understanding

Regulatory knowledge

Driving licence

Job description

Position: Cluster Manager (Area Manager)
Location: South West London and Surrey. You’ll cover 16 funeral homes across five local business groups – Kingston, Wimbledon, Morden, Epsom and Hampton Hill – with regular travel between sites.
Job Type: Full-Time, permanent
Salary: £60,000 - £65,000 per annum + £4500 car allowance + up to 10% annual bonus

Be there when families need you most, and lead the teams who make it happen

As Cluster Manager, you’ll lead our South West London funeral homes: 16 branches in Kingston, Surbiton, Chessington, Wimbledon, Raynes Park, New Malden, Morden, Sutton, Worcester Park, Epsom, Walton-on-Thames, Addlestone, Hampton Hill, Teddington and Molesey, carrying out around 1,200 funerals a year. You’ll lead the Funeral Directors and Senior Funeral Directors across the cluster, and through them every colleague in your branches.

The role at a glance:

16 branches 5 local business groups around 1,200 funerals a year

Your patch brings together trusted local names that have served their communities for generations, including Frederick W Paine, Ashton Maxwell, F.W. Chitty, Longhurst of Epsom and Walter G. Wortt.

When someone dies, families need to know they can rely on us completely. Your job is to make sure every team delivers that, every day, while building strong, successful local businesses.

What you'll do

• Lead and develop your teams, through recruitment, coaching, 1:1s and appraisals
• Drive operational excellence, owning care, compliance and presentation standards, and keeping every branch audit-ready
• Grow market share and local reputation, with your own local marketing plan and a strong community presence
• Deliver commercial success, owning revenue, cost and funeral plan targets
• Set the standard for professionalism, empathy and integrity

What you'll bring

• Proven experience managing multiple sites or branches in a customer-facing, service-led environment
• Experience leading other managers, not just front-line teams
• A track record of hitting revenue, cost and sales targets, and confidence reading a P&L
• A good understanding of operational and regulatory standards
• A full UK driving licence, and flexibility to work some evenings, weekends and on-call

Experience in funeral services or another regulated, care-led sector, funeral plan sales, or an ILM or CMI qualification would be a bonus. You’ll find full details in the job description.

What you'll bring

• 25 days’ annual leave plus bank holidays
• £4,500 car allowance for travel between your sites
• Annual bonus of up to 10%
• Private medical cover for you
• Pension with contributions matched up to 4%
• Life assurance of twice your salary
• My Staff Shop discounts at high street and online retailers
• 24/7 Employee Assistance Programme, occupational health and confidential counselling
• Clear progression routes across Life Services Group
• Free on-site parking at most locations

Why Dignity Funeral Directors | Part of Life Services Group

Death is part of life, and being there for families when it matters is what we do. Do work that means something, in a business changing an industry for the better.

Dignity Funeral Directors is part of Life Services Group, alongside The Crematorium and Memorial Group (CMG), Simplicity Cremations, Dignity Legal Services and Farewill. Our vision is to be the UK’s leading end-of-life company, helping one in three people across the UK to plan for and deal with death, and we’re proud to be named in the FT 500 Best UK Employers 2026, and a top 50 employer.

Meaningful purpose. We’re there for families at or planning for the hardest moments of their lives. We set high standards for ourselves and aim to lead the industry.

Grow with us. Be part of a group with learning, apprenticeships and leadership routes across our brands, creating more opportunities for a fulfilling career.

Shape the future. We’re changing so we can be the UK’s number one end-of-life provider. You’ll have a say in that change. And you’ll see what it delivers, for families and for the bottom line.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

FCA Statement

Dignity Funeral Directors is part of Life Services Group, which includes FCA-regulated activities. Some roles may be subject to relevant training, screening, conduct and regulatory requirements. We’ll confirm this during the recruitment process.