Cluster Manager

Harri; Cheltenham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Great training package

Flexible shift patterns

Discounted food and coffee while on/at

Extra holiday

Company pension

Job summary

SOHO Coffee Co in the United Kingdom is seeking a Store Manager to lead an incredible team and deliver outstanding coffee, fresh food and service to guests.

You will drive operations, ensure quality, and foster a welcoming environment that reflects our mission and values. The role combines leadership, training, and store performance to achieve consistent excellence.

Qualifications

• A love of people, good food and an appreciation of great coffee.
• A strong team ethic - developing a team who achieve success together, and who look after each other.
• High standards in all you do, with great attention to detail, inspiring those behaviours in others.
• Bags of energy and enthusiasm.
• Ownership of the business performance.

Responsibilities

• Lead a team to deliver top quality coffee, fresh food and superb service to guests.
• Collaborate with the team to ensure a memorable guest experience and the return visit.
• Uphold SOHO Coffee Co values and brand promise of being consistently good for customers and colleagues.
• Drive training, development and shift planning to support a healthy work/life balance.
• Recruit, manage and inspire team members to deliver outstanding store performance.

Job description

This is a super opportunity for a Store Manager to lead our one of our incredible teams.

You will be the driving force, leading your team to deliver top notch coffee, provide great quality fresh food and superb service to our guests visiting our store and ensuring that we to fulfil our vision of:

Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale.

Managers do this through collaboration with the team to fulfil our mission:

• Good is always served.
• To curate quality product and welcoming environments, to secure the return visit.
• To always be good for colleagues and customer.

We work together to achieve this through demonstration of our company values, these are:

1. Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
2. Be proud to serve -As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
3. Be the good in someone's day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It's the little things that matter, and the smallest thing can add some good to a person's day.
   

The Perks of the Job:

• Great training package & development.
• Flexible shift patterns to ensure our teams enjoy a good work/life balance.
• Discounted food and coffee whilst on duty.
• Your Big Event extra day's holiday each year.
• Pension scheme to help you plan your future.

AND… this is not just a job … recruiting and leading a team who craft superb coffee, creating a memorable experience for our guests, is an artform deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.

What we need from You:

• A love of people, good food and an appreciation of great coffee.
• A strong team ethic - developing a team who achieve success together, and who look after each other.
• High standards in all you do, with great attention to detail, inspiring those behaviours in others.
• Bags of energy and enthusiasm.
• Ownership of the business performance.

What we stand for:

It is very important you respect and believe in the company you choose to work for. Here at SOHO Coffee Co, we believe in:

• BEING GOOD and DOING GOOD.
• Ensuring our team enjoy a good work/life balance linked to shift patterns.
• Being part of our local community.

Why join us:

• Company pension.
• Discounted food and coffee whilst on duty.
• Employee discount.
• Excellent training programmes.
• Access to apprenticeships after 6 months’ service.
• Additional leave - Entitlement of 28 days holiday per year, increasing after 5 years' service to 33 days.

Compensation: To be discussed