Cluster Maintenance Manager

IHG Hotels & Resorts; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

31 days holiday (pro-rated)

Wagestream

Life insurance

Free meals on duty

Leadership development programs

Employee discounts across IHG hotels

Parking (Oswald Street)

Spa & restaurant discounts

Employee Assistance Programme

Job summary

IHG Hotels & Resorts in Glasgow is seeking a Cluster Maintenance Manager to oversee engineering and maintenance operations across voco Grand Central Glasgow and Kimpton Blythswood Square Hotel. This hands-on leadership role ensures safety, compliance and high standards of operations.

You will lead engineering teams, manage planned maintenance, coordinate contractors and drive energy efficiency while delivering exceptional guest experiences and upholding brand standards.

Qualifications

• Recognised qualification or certification in Engineering, Building Services or related technical discipline.
• Minimum five years' experience in an Engineering or Facilities leadership role within luxury hotel, hospitality or similar complex environment.
• Proven experience managing planned preventative maintenance programmes and statutory compliance.

Responsibilities

• Lead delivery of planned preventive maintenance across both hotels, ensuring high standards.
• Ensure statutory compliance across engineering and building services with audit-ready records.
• Conduct regular safety, health, and security inspections and implement corrective actions.
• Lead and develop engineering teams fostering safety, accountability and service excellence.
• Manage external contractors and service providers ensuring safe, efficient work.
• Support refurbishment projects, capital investments and hotel improvements.
• Drive energy, water and waste reduction strategies using the Building Management System (BMS).
• Ensure compliance with ACOPs, brand standards and safe systems of work.
• Provide engineering expertise to hotel leadership and project managers for decision making.

Skills

Organisational skills

Communication

Problem solving

Leadership

Health & Safety awareness

Education

Engineering qualification or Building Services certification

Tools

Building Management Systems (BMS)

Job description

voco Grand Central Hotel and Kimpton Blythswood Square Hotel are looking for a Cluster Maintenance Manager to support our iconic Glasgow hotels!

At voco Grand Central Glasgow and Kimpton Blythswood Square Hotel, we know that exceptional guest experiences rely on exceptional facilities. Behind every memorable stay is a safe, compliant and well-maintained environment, supported by a team that takes pride in getting the details right.

We are looking for an experienced, organised and proactive Cluster Maintenance Manager to join our team on a full-time, permanent basis, working 40 hours per week, five days out of seven, including weekends and bank holidays in line with the operational needs of the business.

Reporting to the Director of Facilities, this hands‑on leadership role will oversee the engineering and maintenance operations across both hotels. You will lead and develop our engineering teams, creating a culture of safety, accountability and continuous improvement, whilst ensuring our hotels remain fully compliant, operationally efficient and maintained to the highest standards.

Working closely with the wider hotel leadership team, you will take ownership of statutory compliance, planned preventative maintenance programmes, contractor management, capital projects and engineering best practice, ensuring both hotels continue to deliver exceptional experience for our guests and colleagues.

What You’ll Be Doing

As our Cluster Maintenance Manager, you will:

• Lead the delivery of planned preventative maintenance (PPM) programmes across both hotels, ensuring all engineering systems and equipment are maintained to the highest standard.
• Ensure statutory compliance across all engineering and building services, maintaining accurate, audit-ready records and ensuring all legal obligations are met.
• Conduct regular technical, health and safety and security inspections, identifying risks and implementing effective corrective actions.
• Lead and support the engineering teams, creating a positive culture focused on safety, accountability, service excellence and continuous improvement.
• Manage external contractors, consultants and specialist service providers, ensuring work is completed safely, efficiently and in line with agreed standards.
• Support the delivery of refurbishment projects, capital investment programmes and wider hotel improvement initiatives.
• Drive energy, water and waste reduction strategies through effective use of the Building Management System (BMS), supporting both hotels in achieving their sustainability objectives.
• Ensure compliance with Approved Codes of Practice (ACOPs), company policies, brand standards and safe systems of work.
• Provide technical advice and engineering expertise to hotel leadership teams, project managers and external stakeholders to support operational decision making and future developments.
• Continuously identify opportunities to improve building performance, operational efficiency and the guest experience.

Essential: What we’re looking for

• Recognised qualification or certification in Engineering, Building Services or a related technical discipline.
• A minimum of five years' experience in an Engineering or Facilities leadership role within a luxury hotel, hospitality or similarly complex customer-focused environment.
• Proven experience managing planned preventative maintenance programmes, statutory compliance and building services.
• Strong knowledge of Health & Safety legislation, risk management and Approved Codes of Practice (ACOPs).
• Experience managing contractors, specialist service providers and multiple stakeholder relationships.
• Demonstrable experience leading and developing engineering or maintenance teams.
• Strong project management experience, delivering projects safely, on time and within budget.
• Experience of operating and managing Building Management Systems (BMS).
• Excellent IT skills, including Microsoft Office applications.
• Strong organisational, communication and problem‑solving skills, with the ability to prioritise multiple operational demands.

Desirable

• Previous experience within a hotel or hospitality environment.
• Level 3 Health & Safety qualification.
• NEBOSH or IOSH qualification.
• Experience supporting multi-site or cluster engineering operations.
• Experience working with hotel owners, asset managers or branded hotel environments.

Why join us?

Joining our cluster means becoming part of two of Glasgow's most iconic hotels.

At voco Grand Central Glasgow, you'll be part of a hotel with over 140 years of history, renowned for its vibrant atmosphere, award-winning Champagne Central Bar and Scotland's largest hotel ballroom.

At Kimpton Blythswood Square Hotel, you'll work within one of Scotland's leading luxury hotels, where authentic hospitality, exceptional service and attention to detail are at the heart of everything we do.

In return, we offer:

• A Competitive salary plus great IHG perks!
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• We provide every employee company sick pay and life insurance.
• Free meals on duty
• Professional career development with our IHG Leadership programs
• Fantastic employee discounts across IHG hotels, restaurants & experiences worldwide, enhanced family-friendly benefits and access to discounts at over 15,000 retailers.
• £5 per day city centre parking at NCP Oswald Street.
• 50% discount in Champagne Central at voco Grand Central and iasg Restaurant at Kimpton Blythswood Square. 30% discount at Blythswood Spa.
• Employee Assistance Programme.

Above all, you’ll join a team that believes in Show We Care, Work Better Together, Aim Higher and Continuous Improvement, while always encouraging our colleagues to Take Ownership and Do the Right Thing.

If you’re passionate about compliance, operational excellence and developing high‑performing maintenance teams, we'd love to hear from you. You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?