Cluster Maintenance Manager

InterContinental Hotels Group; Glasgow; On-site; GBP 42,000 - 46,000; Full time

Benefits offered by this job

Wagestream

Health insurance

Free meals on duty

Career development with IHG leadership

Employee discounts

Parking (£5/day)

Spa/restaurant discounts

Employee Assistance Programme

Job summary

voco Grand Central Glasgow and Kimpton Blythswood Square Hotel are seeking a Cluster Maintenance Manager to lead engineering and facilities across both properties, ensuring safety, compliance and exceptional guest experiences.

Reporting to the Director of Facilities, you will manage preventative maintenance, contractor activity and energy strategies, developing high performing teams while upholding brand standards and operational excellence.

Qualifications

• Recognised qualification in Engineering, Building Services or related technical discipline.
• Minimum five years in an Engineering/Facilities leadership role within luxury hospitality or similar environment.
• Experience managing maintenance programmes and statutory compliance.
• Strong knowledge of Health & Safety legislation and ACOPs.
• Experience managing contractors and multi-stakeholder relationships.
• Proven ability to lead and develop engineering/maintenance teams.
• Project management experience delivering projects safely, on time and within budget.
• Experience operating Building Management Systems (BMS).
• Excellent IT skills (MS Office).
• Strong organisational and communication skills with ability to prioritise demands.

Responsibilities

• Lead delivery of planned maintenance across both hotels and ensure high standards of engineering systems.
• Ensure statutory compliance and audit-ready records across building services.
• Conduct safety, health and security inspections, implement corrective actions.
• Manage engineering teams and contractors, promoting safety and service excellence.
• Oversee external contractors and service providers to standards and budgets.
• Support refurbishment projects and capital investment initiatives.
• Drive energy, water and waste reduction using the BMS.
• Ensure compliance with ACOPs, policies and safe systems of work.
• Provide technical advice to leadership teams and project managers.
• Identify opportunities to improve building performance and guest experience.

Skills

Engineering leadership

PPM management

ACOPs knowledge

H&S knowledge

Contractor management

Project management

BMS operations

IT skills

Organisational skills

Communication skills

Problem-solving

Education

Engineering qualification

Tools

Building Management System (BMS)

Job description

voco Grand Central Hotel and Kimpton Blythswood Square Hotel are looking for a Cluster Maintenance Manager to support our iconic Glasgow hotels!

At voco Grand Central Glasgow and Kimpton Blythswood Square Hotel, we know that exceptional guest experiences rely on exceptional facilities. Behind every memorable stay is a safe, compliant and well‑maintained environment, supported by a team that takes pride in getting the details right.

We are looking for an experienced, organised and proactive Cluster Maintenance Manager to join our team on a full-time, permanent basis, working 40 hours per week, five days out of seven, including weekends and bank holidays in line with the operational needs of the business.

Reporting to the Director of Facilities, this hands‑on leadership role will oversee the engineering and maintenance operations across both hotels. You will lead and develop our engineering teams, creating a culture of safety, accountability and continuous improvement, whilst ensuring our hotels remain fully compliant, operationally efficient and maintained to the highest standards.

Working closely with the wider hotel leadership team, you will take ownership of statutory compliance, planned preventative maintenance programmes, contractor management, capital projects and engineering best practice, ensuring both hotels continue to deliver exceptional experience for our guests and colleagues.

What you'll be doing

• Lead the delivery of planned preventative maintenance (PPM) programmes across both hotels, ensuring all engineering systems and equipment are maintained to the highest standard.

• Ensure statutory compliance across all engineering and building services, maintaining accurate, audit‑ready records and ensuring all legal obligations are met.

• Conduct regular technical, health and safety and security inspections, identifying risks and implementing effective corrective actions.

• Lead and support the engineering teams, creating a positive culture focused on safety, accountability, service excellence and continuous improvement.

• Manage external contractors, consultants and specialist service providers, ensuring work is completed safely, efficiently and in line with agreed standards.

• Support the delivery of refurbishment projects, capital investment programmes and wider hotel improvement initiatives.

• Drive energy, water and waste reduction strategies through effective use of the Building Management System (BMS), supporting both hotels in achieving their sustainability objectives.

• Ensure compliance with Approved Codes of Practice (ACOPs), company policies, brand standards and safe systems of work.

• Provide technical advice and engineering expertise to hotel leadership teams, project managers and external stakeholders to support operational decision making and future developments.

• Continuously identify opportunities to improve building performance, operational efficiency and the guest experience.

What we're looking for

Essential

• Recognised qualification or certification in Engineering, Building Services or a related technical discipline.

• A minimum of five years' experience in an Engineering or Facilities leadership role within a luxury hotel, hospitality or similarly complex customer‑focused environment.

• Proven experience managing planned preventative maintenance programmes, statutory compliance and building services.

• Strong knowledge of Health & Safety legislation, risk management and Approved Codes of Practice (ACOPs).

• Experience managing contractors, specialist service providers and multiple stakeholder relationships.

• Demonstrable experience leading and developing engineering or maintenance teams.

• Strong project management experience, delivering projects safely, on time and within budget.

• Experience of operating and managing Building Management Systems (BMS).

• Excellent IT skills, including Microsoft Office applications.

• Strong organisational, communication and problem‑solving skills, with the ability to prioritise multiple operational demands.

Desirable

• Previous experience within a hotel or hospitality environment.

• Level 3 Health & Safety qualification.

• NEBOSH or IOSH qualification.

• Experience supporting multi‑site or cluster engineering operations.

• Experience working with hotel owners, asset managers or branded hotel environments.

Why join us?

Joining our cluster means becoming part of two of Glasgow's most iconic hotels.

At voco Grand Central Glasgow, you'll be part of a hotel with over 140 years of history, renowned for its vibrant atmosphere, award‑winning Champagne Central Bar and Scotland's largest hotel ballroom.

At Kimpton Blythswood Square Hotel, you'll work within one of Scotland's leading luxury hotels, where authentic hospitality, exceptional service and attention to detail are at the heart of everything we do.

In return, we offer:

• A Competitive salary £42,000 - £45,500 depending on experience plus great IHG perks!

• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)

• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

• We provide every employee company sick pay and life insurance.

• Free meals on duty

• Professional career development with our IHG Leadership programs

• Fantastic employee discounts across IHG hotels, restaurants & experiences worldwide, enhanced family‑friendly benefits and access to discounts at over 15,000 retailers.

• £5 per day city centre parking at NCP Oswald Street.

• 50% discount in Champagne Central at voco Grand Central and iasg Restaurant at Kimpton Blythswood Square. 30% discount at Blythswood Spa.

• Employee Assistance Programme.

Above all, you'll join a team that believes in Show We Care, Work Better Together, Aim Higher and Continuous Improvement, while always encouraging our colleagues to Take Ownership and Do the Right Thing.

Ready to make an impact?

If you're passionate about compliance, operational excellence and developing high‑performing maintenance teams, we'd love to hear from you. You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.