Club Receptionist

Valor Hospitality Careers - UK; Chester; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Hotel staff discounts

Friends and family discount

50% dining discount

Free meals on duty

Cycle to work scheme

Refer-a-friend bonuses

Healthcare options

Apprenticeships and brand training

Job summary

DoubleTree by Hilton Chester Hotel & Spa is hiring a frontline guest services team member for our Leisure Club reception. You will greet leisure guests, assist in planning visits, and promote spa and hotel services.

The role involves delivering a warm, professional welcome and tailoring experiences for club members, residents and day visitors. We operate 7 days a week, 365 days a year, with varied shifts over 3 days totaling 24 hours.

Job description

DoubleTree by Hilton Chester Hotel & Spa

£15,862.08 per annum/ £12.71 per hour, 24 hours per week over 3 days

You will be the first person our leisure guests meet as they enter our Hotel Leisure Club, these guests could be club members, hotel residents or day visitors. understanding their needs and ensuring they have a wonderful experience is a key part of your role.

You will be pivotal in welcoming host into our hotels but also knowledgeable about the Leisure Club.

You will need to be organised and enjoy greeting guests in a professional but personable manner. You will enhancing their experience helping to plan their visit and assist in recommending treatments and other services.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.