Club Manager: Lead Growth, Team & Member Experience

TrainMore; Marlow; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

OpenUp access for you and family

Unlimited club access for you and a +1

New club opening in the UK

Job summary

TrainMore in the United Kingdom (Marlow) is seeking a dynamic Club Manager to lead daily operations, drive commercial performance and inspire a high-energy team. You’ll own member experience, safety, staffing and cost control while steering local sales and marketing to grow the member base.

You will recruit, train, and develop a high-performing team, set the tone for exceptional hospitality, and collaborate with HQ to align on goals and strategy.

Qualifications

• Proven experience in sales with a strong track record of hitting and exceeding KPIs.
• Background in hospitality or other customer-facing environments with a service-first mindset.
• Excellent communication skills—confident when engaging with teams and stakeholders.
• Hands-on, proactive attitude and a natural leadership style.
• Track record of building strong, high-performing teams.
• Results-driven with accountability and ownership.
• Personal passion for fitness, health or sport.
• Experience in the fitness or leisure industry is a plus, but not essential.

Responsibilities

• You lead the daily operations of the club – from member experience to safety, staffing and cleanliness.
• You take ownership of your club’s commercial performance, including budget and KPI management.
• You drive local sales and marketing efforts to grow the member base.
• You recruit, train, and develop a strong and motivated team — from personal trainers to front desk staff and cleaners.
• You create a positive and professional team environment that drives engagement and performance.
• You are the go-to person for both members and your team — you set the tone and lead by example.
• You act as the local face of TrainMore and ensure brand standards are met at all times.
• You collaborate with HQ and regional stakeholders to align on goals, strategy and performance.
• You demonstrate proactive thinking and coach your team to do the same.
• You understand how to control costs without compromising on quality — and can give examples of how you’d do this in a club environment.
• You celebrate achievements and know what it takes to consistently meet and exceed targets and KPIs such as member growth, retention and NPS.

Skills

Sales experience

KPI achievement

Hospitality

Communication

Leadership

Team development

Accountability

Fitness passion

Job description

TrainMore in the United Kingdom (Marlow) is seeking a dynamic Club Manager to lead daily operations, drive commercial performance and inspire a high-energy team. You’ll own member experience, safety, staffing and cost control while steering local sales and marketing to grow the member base.

You will recruit, train, and develop a high-performing team, set the tone for exceptional hospitality, and collaborate with HQ to align on goals and strategy.