Club Manager - Babington House

Soho House via Caterer.com; Bath; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

House Membership

Staff Discount on Food & Drink

Private Health & Dental Care

Life Assurance

Birthday day off

Counselling sessions

Training & development programs

Team Events

Job summary

Soho House in Bath is seeking a Club Manager to lead daily operations across hospitality, facilities, member services and events. You will inspire team performance, uphold brand values and ensure a safe, profitable environment.

You will coach staff, drive service excellence and coordinate across departments to deliver exceptional guest experiences while maintaining Soho House’s discretion and sophistication.

Qualifications

• Minimum of 2+ years’ experience in a similar capacity.
• Demonstrated leadership and mentoring capabilities.
• Strong service orientation with guest-first mindset.

Responsibilities

• Oversee daily operations across hospitality, facilities, member services and events.
• Lead training sessions and ensure staff adherence to brand standards.
• Collaborate with departments to deliver seamless guest interactions.
• Support recruitment and onboarding of new team members.
• Resolve member and guest issues promptly to maintain high satisfaction.
• Maintain grooming, uniforms, and monthly menu updates in line with brand.

Skills

Leadership

Customer service

Hospitality

Team management

Training

Job description

The Role

At Soho House, the Club Manager will hold a central leadership role, overseeing all aspects of the daily operation to ensure a consistently exceptional experience for members, guests, and staff. With a strong focus on service delivery, team management, operational excellence, and upholding the Club’s brand values, the Club Manager acts as the on-site lead across departments—hospitality, facilities, member services, and events.

As a visible and approachable leader, you will inspire your team to uphold the Club’s culture of discretion, sophistication, and attentiveness, while maintaining a profitable, safe, and well-organised environment.

What’s in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties

• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
• Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
• Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
• Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
• Ensuring that members and guests have a great experience and resolving any issues before they depart
• Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
• To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
• Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s deadlines for menu printing
• Coordinate tasks and work with other departments to ensure that the department runs efficiently

What we are looking for

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously