Club Lounge Host

InterContinental Hotels Group; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality organization in Manchester is seeking a dynamic Club Lounge Host. This role involves providing exceptional service to VIP guests, maintaining lounge standards, assisting with food & beverage service, and collaborating with colleagues. Candidates should possess strong communication skills and a background in hospitality. The position offers competitive benefits and opportunities for growth.

Benefits

Competitive salary

Paid overtime

Free meal on shift

Subsidised travel support

Generous maternity/paternity pay

Employee assistance programme

Qualifications

• Experience interacting with VIP guests and delivering high-level service within a hotel is highly beneficial.
• Background in front office or food & beverage service is preferred.
• Previous F&B or customer service experience would be desirable.

Responsibilities

• Provide exceptional service to VIP guests and ensure a luxury hospitality standard.
• Maintain a welcoming, relaxing, and comfortable lounge environment.
• Assist with food & beverage service, ensuring quality and presentation standards are met.
• Handle guest queries and resolve issues promptly and professionally.
• Anticipate guest needs and respond proactively.
• Work collaboratively with colleagues to deliver seamless guest experiences.

Skills

Exceptional service to VIP guests

Strong communication skills

Problem-solving ability

Teamwork

Interpersonal skills

Job description

Overview

Hotel: The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ

The Manchester Deansgate Hotel is on the lookout for a dynamic Club Lounge Host. Join the excitement and become part of the IHG Hotels and Resorts family!

The Manchester Deansgate Hotel is located in the Beetham Tower and features 279 rooms with skyline views, sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. It offers 14 meeting rooms and over 1,800 square feet of event space. The hotel will transition to the InterContinental brand by 2027.

Responsibilities

• Provide exceptional service to VIP guests and ensure a luxury hospitality standard (experience interacting with VIP guests and delivering high-level service within a hotel would be highly beneficial).
• Maintain a welcoming, relaxing, and comfortable lounge environment (background in front office or food & beverage service is preferred).
• Assist with food & beverage service, ensuring quality and presentation standards are met (previous F&B or customer service experience would be desirable).
• Handle guest queries and resolve issues promptly and professionally (strong communication skills and problem-solving ability).
• Anticipate guest needs and respond proactively (ability to think ahead and manage potential issues is a key element of this role).
• Work collaboratively with colleagues to deliver seamless guest experiences (teamwork and interpersonal skills are essential for this role).
• Work 16 hours per week across 2 shifts, weekend availability is essential.

Benefits & Opportunities

• Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay. Wagestream - a financial wellbeing app.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and more on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.

If you are looking to join an iconic and sophisticated hotel, click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.