Cloud Support Engineer (Office-Based)

NICE; Hedge End; On-site; GBP 35,000 - 50,000; Full time

Job summary

NICE is seeking a motivated professional to join their team for a cloud support role focused on digital evidence management for Public Safety. This position requires hands-on experience in technical support and offers training in Azure, set in a dynamic office environment in Southampton, UK.

Benefits

Career development opportunities

Innovative work environment

Qualifications

• Experience in technical customer support preferred.
• Knowledge of Windows servers and web applications.
• Must have resided in the UK for at least five years.

Responsibilities

• Provide 2nd/3rd line support for the product.
• Deploy, patch, and upgrade software on Azure.
• Participate in a 24/7 support rota.

Skills

Communication

Troubleshooting

Organizational Skills

Self-motivated

Education

Eligible for SC clearance

Tools

Azure Portal

SQL

Elastic Search

Kibana

ITIL

Job description

At NICE, we challenge our limits. We are ambitious, innovative, and committed to excellence. We offer a dynamic career opportunity in a role that is office-based in Southampton, requiring five days a week on-site work.

Role Overview:

This position involves working with an innovative cloud-based product in the area of digital evidence management for Public Safety (Law Enforcement) customers worldwide. The primary focus is deploying, maintaining, and supporting cloud solutions, assisting product teams with new product launches, and ensuring supportability and preventative measures.

While experience in Azure is not mandatory, training will be provided. Candidates must be eligible for SC clearance and have resided in the UK for at least five years. The role requires commuting to Southampton five days a week.

Key Responsibilities:

• Provide 2nd/3rd line support for the product.
• Provision, deploy, patch, and upgrade enterprise software on Azure cloud.
• Define and implement maintenance and health monitoring procedures.
• Collaborate with various teams and escalate issues appropriately.
• Deploy systems to replicate and diagnose customer issues.
• Participate in a 24/7 support rota.

Candidate Profile:

• Quick learner, self-motivated, and effective communicator.
• Experience in technical customer support, especially in Public Safety, is preferred.
• Knowledge of Windows servers, web applications, and configuration management.
• Excellent communication skills in English, with strong troubleshooting and organizational abilities.
• Eligible for SC clearance and UK residency for five years.

Advantageous skills include familiarity with Azure Portal, scripting, SQL, Elastic Search, Kibana, and ITIL practices.

Benefits:

Join NICE to benefit from a global, innovative environment with numerous career development opportunities, in a company that values passion, innovation, and continuous improvement.

About NICE:

NICE Ltd. is a leading provider of software used by over 25,000 businesses worldwide, including many Fortune 100 companies, to enhance customer experience, combat financial crime, and promote public safety. Recognized for innovation in AI, cloud, and digital technologies, NICE employs over 8,500 people across more than 30 countries and is committed to diversity and inclusion.