Integration Engineer & Support Engineer

YourCode Recruitment; United Kingdom; Remote; GBP 40,000; Full time

Job summary

A leading EdTech company is seeking an Integration & Support Engineer to facilitate the implementation and integration of their learning technology platforms. This fully remote position requires strong technical skills and the ability to work closely with new and existing customers. Join a friendly team and help make a meaningful impact in the education sector.

Benefits

Fully remote working (UK only)

One day per month in-office (Telford area)

Friendly and supportive team

Opportunity to make a meaningful impact

Qualifications

• 3+ years of experience in technical integrations in a SaaS or EdTech environment.
• Strong understanding of SSO technologies like Shibboleth and SAML.
• API familiarity and troubleshooting mindset.

Responsibilities

• Leading technical integrations for new customer onboarding.
• Managing and troubleshooting API and SSO integrations.
• Acting as a go-to technical escalation point for complex support queries.

Skills

Technical integrations

API troubleshooting

SSO technologies

Confident communication

Tools

Freshdesk

ChurnZero

Job description

Integration & Support Engineer | EdTech | Remote UK | £40,000

Salary: Up to £40,000

Location: Fully remote (UK-based)

Monthly Team Day: One day per month in the Telford area

Hours: 12pm–8pm, Mon–Fri (to support North American clients)

Are you a technically-minded support professional with a passion for helping users get the most out of their software experience? We’re hiring anIntegration & Support Engineerto join a rapidly growing EdTech business making a global impact in the digital learning space.

You’ll play a vital role in theimplementation and integration of learning technology platforms, working directly with new and existing customers to ensure smooth onboarding and robust technical support. This is a great opportunity for someone who thrives in a remote-first team and enjoys both structured problem-solving and customer engagement.

What You’ll Be Doing

• Leading technical integrations for new customer onboarding
• Managing and troubleshooting API and SSO integrations (SAML, Shibboleth, OAuth, LTI)
• Acting as a go-to technical escalation point for complex support queries (Level 3)
• Supporting the wider Customer Success and Support teams with data insights and resolution strategies
• Liaising with internal stakeholders to deliver tailored integration solutions
• Documenting processes and feeding into product improvement conversations

What We’re Looking For

• Experience with technical integrations in a SaaS or EdTech environment (3+ years)
• Strong understanding of SSO technologies (Shibboleth, SAML, Active Directory)
• API familiarity and a logical, methodical troubleshooting mindset
• Confident communicator who can translate technical issues for a range of stakeholders
• Comfortable working UK afternoon/evening hours to support US-based users

Bonus points if you have:

• Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc.
• Experience with tools like Freshdesk or ChurnZero
• Light programming or scripting knowledge (e.g. JavaScript or C#)

What’s on Offer

• Up to £40,000 salary
• Fully remote working (UK only)
• One day per month in-office (Telford area) for team building
• A friendly, supportive team that genuinely enjoys working together
• An opportunity to make a meaningful impact in the education sector

Integration & Support Engineer | EdTech | Remote UK | £40,000

Salary: Up to £40,000

Location: Fully remote (UK-based)

Monthly Team Day: One day per month in the Telford area

Hours: 12pm–8pm, Mon–Fri (to support North American clients)