Cloud Solutions Technical Architect

Intercity; Shefford; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

33 days holiday

Annual pay reviews

Holiday buy scheme

Company pension

Professional certifications funding

Job summary

Intercity is seeking a Microsoft 365 Productivity & Collaboration TA to design, implement and optimise customer solutions across Teams, SharePoint, OneDrive, Exchange Online and Copilot.

The role is remote-first with monthly travel to our Meppershall site, offering opportunities to mentor colleagues and drive standards across projects.

Qualifications

• Senior level knowledge of productivity and collaboration tools in M365.
• Experience leading end-to-end cloud adoption projects.
• Strong communication with stakeholders at all levels.

Responsibilities

• Engage with customers using a consultative approach.
• Lead design, implementation and optimisation of M365 solutions.
• Collaborate with Sales to shape solution design proposals.
• Deliver workshops on governance and security for M365.

Skills

Microsoft 365

Technical leadership

Communication skills

Cloud governance

Security compliance

Tools

PowerShell scripting

Tenant provisioning

Job description

• Chargeable Utilisation

Why join Intercity Technology – Professional Services

Intercity is a long-standing Microsoft partner with a reputation for best-in-class M365 professional services, especially in modern work, collaboration and productivity transformation. You’ll work with other Microsoft specialists to modernise customer environments, improve user experience, and enable smarter, more connected ways of working.

We invest heavily in learning, certifications and career development - giving you the space to grow, specialise and deliver meaningful impact.

The Role

As a Microsoft 365 Productivity & Collaboration TA, you’ll design, implement and optimise solutions that help customers communicate, collaborate and work more effectively. You’ll focus on the core productivity stack, Teams, SharePoint, OneDrive, Exchange Online and Microsoft 365 Copilot, ensuring customers get the most out of the tools they use every day.

This is a remote-first role, with monthly travel to our Meppershall site and occasional customer visits.

Key Responsibilities

• Consultative approach to engaging with customers
• Experienced at communicating and presenting to customers at all levels
• Collaborates with the Sales and commercial teams to contribute to commercial proposals on solution designs.
• Follows structured cloud adoption methodologies undertaking
• planning, design and documentation, migration, transition, and
• ongoing optimisation of non-complex services.
• Ensure solution designs adhere to industry best practices, to deliver
• required security and regulatory compliance
• Embraces the adoption of Microsoft Framework related to M365 to
• drive efficiency, governance, and standardisation of repeatable
• solutions.
• Ensure existing (and future) propositions are maintained and accurate
• Deliver Microsoft funded workshops on Microsoft governance and security products
• Acts as a Technical lead and mentor colleagues to share knowledge o Takes personal responsibility for the development of skills to ensure these remain up to date and relevant

Key KPI’s

• Chargeable Utilisation
• Customer satisfaction
• Technical skills & certification (self-development)

Key Experience

• Technical Architect level of knowledge and practical skills related to the productivity aspects of M365. This includes Tenant provisioning and security, Office 365, OneDrive, SharePoint, Identity and Access Management, Microsoft Teams, Copilot, Purview and Entra,
• SME knowledge of migrations:
• On-premise to Cloud
• Tenant consolidations and migrations
• Cloud to M365
• Knowledge and experience with PowerShell and ability to write PowerShell scripts.
• Experienced in implementing Cloud solutions using structured methodologies
• This role has end-to-end delivery expectations associated with it, you must be comfortable with delivering workshop through to implementation of these services

It’s a Bonus If You Have

• Microsoft certifications such as MS-102, MS-700, SC-300 or SC-401
• If you don’t have these, we will help you acquire them
• Experience with Microsoft 365 Copilot, Copilot readiness or content governance for AI
• Experience delivering Microsoft workshops, training or adoption sessions
• Strong understanding of SharePoint information architecture or Teams lifecycle management

Key Skills And Behaviours

• Excellent written and verbal communication skills
• Able to interpret complex designs and architectures and work with technical instruction
• Advanced troubleshooting and problem skills following methodical approach.
• Strong understanding of related Microsoft technologies e.g. Entra, defender etc
• Strong technical leadership, leading by example and desire to share knowledge
• Meticulous attention to detail
• Self-Starter and able to work with minimal supervision
• Takes ownership and has a can-do attitude
• Ability to build rapport, trust, and instil confidence
• Ability to maintain a positive attitude and calm demeanour when under high pressure
• Active interest in cloud technologies, security, and personal development

What We Offer

• 33 days holiday (including bank holidays), increasing annually up to five additional days
• Annual pay reviews
• Holiday buy scheme
• All-company bonus scheme
• Death in service cover
• Employee assistance programme
• Company pension
• Active social calendar
• A strong focus on developing our people through structured learning, funded certifications and real career progression

Equal opportunities

Intercity is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to a fair, inclusive and unbiased recruitment process for every candidate. We make reasonable adjustments throughout our process — if you need any support at any stage, just let us know.

Pre-employment checks

As a specialist in secure technology solutions and a certified ISO27001 and Cyber Essentials Plus organisation, all successful candidates will be subject to pre-employment checks as part of our onboarding process.

Your data

Any personal information you share with us will be handled securely and in line with the UK Data Protection Act 2018 and UK GDPR. We will keep your application for six months after the close of the campaign unless you tell us you are happy for us to hold it longer. You may also be invited to share voluntary, anonymous information about your background for equal opportunities monitoring — this has no bearing on your application.

For our full privacy policy or to exercise your data rights, contact our Data Protection Officer at [e-mail] or on 0808 500 1436.

For over 40 years, Intercity has grown from a family-owned Midlands business into one of the UK's leading technology service providers. We're still independent, still guided by the same values and still in control of our own future. That independence gives us the freedom to think long term, invest where it matters and make decisions based on what's right for our customers, colleagues and business. With ambitious plans for continued growth, we're building something special and everyone who joins us has the opportunity to help shape where we go next.