Cloud Services Architect — Design & Grow Managed Solutions

Telana; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

Employee assistance programmes

Group life assurance

Income protection

Market leading benefits platform

Learning & development

Flexible working options

Job summary

Telana in the United Kingdom is seeking a skilled Managed Service Architect to own and expand the non-standard managed service catalogue across Azure, Microsoft 365, Google Workspace and Google Cloud. You will shape pricing, inclusions, SLAs, and transitions to live delivery.

You will lead pre-sales shaping, cost modelling and renewals, ensure profitability, and coach presales and account teams to leverage a standard model.

Qualifications

• Significant experience in IT managed services, including time in service delivery or service management roles.
• Track record of writing high-quality RFP and tender responses.
• Designed managed services end to end with service catalogue ownership.
• Confident building bottom-up cost models and pricing.
• Reviewed and restructured existing service contracts.
• Working knowledge of ITIL 4 service management practices.
• Understanding of cloud platforms (Azure, Microsoft 365; Google Cloud a plus).
• Clear written communication of service descriptions.
• Comfortable presenting designs and pricing to customers.
• Commercially minded and pragmatic.
• Calm in ambiguity and willingness to share knowledge.

Responsibilities

• Design non-standard managed services across Azure, Microsoft 365, Google Workspace and Google Cloud: scope, inclusions, exclusions, SLAs, operating model, staffing and tooling.
• Partner with presales solution architects on each opportunity to shape the managed service run.
• Own and improve the cost model for services, including pricing and margins.
• Assess renewals and redesign contracts onto the standard model with a clear transition path.
• Grow the service catalogue with definitions, tiers, add-ons and SLAs.
• Bridge sales and delivery: validate designs and oversee handover into live delivery.
• Coach presales and account teams to scope opportunities to the standard model.

Skills

IT managed services

Service delivery

Service management

RFP writing

Service design

Catalogue ownership

Cost modeling

ITIL 4

Azure

Google Cloud

Pricing presentation

Commercial mindset

Tools

Azure

Google Cloud

Job description

Telana in the United Kingdom is seeking a skilled Managed Service Architect to own and expand the non-standard managed service catalogue across Azure, Microsoft 365, Google Workspace and Google Cloud. You will shape pricing, inclusions, SLAs, and transitions to live delivery.

You will lead pre-sales shaping, cost modelling and renewals, ensure profitability, and coach presales and account teams to leverage a standard model.