Cloud Service Manager

IO Associates; Corsham; On-site; GBP 74,000 - 92,000; Full time

Job summary

IO Associates is seeking an experienced Cloud Service Manager to join a Defence programme in Corsham. The role focuses on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working with suppliers, operations and customers.

You will own and improve ITIL service management processes across Incident, Change, Problem and Service Request, drive CSI, support multi-supplier environments and ensure strong governance and

Qualifications

• ITIL-based service management experience.
• Experience with incident, change, problem and service request management.
• Experience in cloud service environments and multi-supplier setups.

Responsibilities

• Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management.
• Drive Continual Service Improvement (CSI).
• Support cloud-based and multi-supplier service environments.
• Manage service governance, reporting, performance monitoring and operational reviews.
• Support Service Desk and operational teams with escalations and service coordination.
• Maintain service documentation, knowledge articles and operational processes.
• Work with stakeholders and suppliers to improve service delivery and customer experience.

Skills

ITIL/service Management

Incident/Change/Problem/ServiceReq

Cloud service management

Jira Service Management

Confluence

Remedy

Stakeholder management

Tools

Jira Service Management

Confluence

Remedy

Job description

Corsham

Cloud Service Manager

Posted on Wednesday, 23rd September 2026

Quick Apply

iO are seeking an experienced Service Management Consultant to join a Defence programme in Corsham.

The role will focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders.

Key Responsibilities

• Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management.

• Drive Continual Service Improvement (CSI).

• Support cloud-based and multi-supplier service environments.

• Manage service governance, reporting, performance monitoring and operational reviews.

• Support Service Desk and operational teams with escalations and service coordination.

• Maintain service documentation, knowledge articles and operational processes.

• Work with stakeholders and suppliers to improve service delivery and customer experience.

Essential Experience

• Strong ITIL/service management experience.

• Experience across Incident, Change, Problem and Service Request Management.

• Cloud service and multi-supplier experience.

• Experience delivering CSI and service reporting.

• Jira Service Management, Confluence and Remedy or equivalent ITSM tooling.

• Strong stakeholder management, communication and documentation skills.

Role: Cloud Service Manager
Sector: Defence
Rate: £400 to £500 Inside IR35
Location: Corsham (1-2 days p/w)
Duration: End of March 2027 (initially)
Nationality: Sole British

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