Cloud Service Delivery Manager

GBST; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

2 days flexible/hybrid working

Private Health Insurance

Non-contributory Pension Scheme

LinkedIn Learning

Employee Assistance Program

Job summary

GBST in London is looking for an experienced Cloud Service Delivery Manager to lead the delivery of reliable cloud services for clients and ensure SLAs are met. You will coordinate with clients, engineering teams, and senior stakeholders to set service direction and drive improvements across the service line.

This senior role requires a proven background in technology operations, engineering service delivery, infrastructure, or program management, plus strong business acumen and ITIL knowledge.

Qualifications

• Senior-level opportunity in technology operations, engineering service delivery, infrastructure or program management.
• Experience in service introduction and readiness.
• Strong business acumen and ability to negotiate with stakeholders.
• Proven track record in front-line client escalations or client support responsibilities.

Responsibilities

• Oversee technical service delivery and lead BAU transitions smoothly.
• Serve as the main point of contact between clients, engineering teams, and stakeholders.
• Lead technical teams and continuously improve how we deliver services.
• Troubleshoot issues and drive them to resolution.
• Identify opportunities to improve service delivery and drive growth.

Skills

Stakeholder management

Service delivery leadership

Problem solving

Documentation

Time management

Process improvement

Collaboration

ITIL knowledge

Business acumen

Negotiation with stakeholders

Tools

AWS (EC2/RDS/S3)

Job description

About us

At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.

We have an opportunity for an experienced Cloud Service Delivery Manager to join our London-based team. In this role, you’ll work with clients to set service direction, deliver reliable cloud services, and ensure internal and client SLAs are met. As a trusted advisor, you’ll support the managed service contract definition and renewals, while helping win new client business. You’ll also improve service maturity across the team, working with senior stakeholders to grow managed services as a true line of business.

Other key responsibilities will include:

• Oversee technical service delivery and lead BAU transitions smoothly.
• Serve as the main point of contact between clients, engineering teams, and stakeholders.
• Lead technical teams and continuously improve how we deliver services.
• Troubleshoot issues and drive them to resolution.
• Identify opportunities to improve service delivery and drive growth

This is a senior-level opportunity and is well suited to an individual who has demonstrated experience across technology operations, engineering service delivery, infrastructure, or program management. Key to your success in this role will be your prior experience in service introduction and readiness. Other key attributes include:

• Strong business acumen, with confidence to negotiate with stakeholders
• Excellent collaboration skills across teams and working boundaries
• Proven experience handling front-line client escalations and/or client support responsibilities
• Strong time management skills, with a consistent track record of meeting deadlines and prioritising work requests
• Producing clear, accurate documentation with great attention to detail
• Demonstrated success improving processes to increase efficiency
• ITIL certifications and knowledge of AWS common tools (EC2, RDS, S3, Route 53) would also be highly regarded

GBST & U benefits

• 2 days flexible/hybrid working arrangement
• Instant savings and discounts on major retailers across the country
• Private Health Insurance including Dental and Optical Cover
• Non-contributory Pension Scheme
• Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions
• Additional GBST & U day off every year
• Employee Assistance Program (EAP)
• LinkedIn Learning