Service Delivery Manager

Legal & General; England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Competitive family leave

Electric car scheme

Various store discounts

Job summary

A leading UK financial services group is looking for an experienced IT Service Delivery Manager to join their Group Finance team. This role involves building relationships to ensure high-quality IT services, managing supplier performance to meet SLAs, and collaborating on IT projects. The ideal candidate will be skilled in ITIL processes, service delivery management, and have excellent communication skills. This opportunity offers a flexible working environment and numerous benefits including healthcare and an annual bonus.

Qualifications

• Proven experience in Service Delivery Management within financial or regulated environments.
• Ability to manage supplier performance and drive improvements against SLAs.
• Understanding of IT security, GDPR, and regulatory requirements.
• Ability to manage supplier performance and drive improvements against SLAs.
• Excellent communication and influencing skills across diverse audiences.
• Understanding of IT security, GDPR, and regulatory requirements.
• Experience in service design, transition, and embedding best practice processes.
• Strong stakeholder engagement skills and ability to build trusted relationships.

Responsibilities

• Build trusted relationships with key business stakeholders and host regular service reviews.
• Manage supplier performance and ensure contractual SLAs are met.
• Collaborate on IT projects and changes to ensure smooth service design and transition.
• Own and update the IT Service Catalogue to ensure accurate information.
• Network across IT and business teams to resolve issues and remove blockers.
• Communicate effectively and influence outcomes across technical and organisational boundaries.
• Collaborate on IT projects and changes to ensure smooth service design and transition.
• Review changes for customer impact and ensure compliance with Consumer Duty.

Skills

ITIL processes

Service Delivery Management

Agile techniques

Supplier performance management

Communication skills

IT security awareness

Stakeholder engagement

Security & GDPR

Education

ITIL V3/V4 Foundation certification

Job description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

Job Description

We’re looking for an experienced IT Service Delivery Manager to join our Group Finance team. This is a fantastic opportunity to play a key role in ensuring our business receives high-quality IT services that meet customer needs and drive satisfaction. You’ll be the face of IT for our Group Functions, building strong relationships and delivering exceptional service across all levels.

What you’ll be doing:

• Building trusted relationships with key business stakeholders and hosting regular service reviews
• Managing supplier performance and ensuring contractual SLAs are met
• Maintaining service schedules and monitoring KPIs to drive continual improvement
• Owning and updating the IT Service Catalogue to ensure accurate and accessible information
• Networking across IT and business teams to resolve issues and remove blockers
• Communicating effectively and influencing outcomes across technical and organisational boundaries
• Collaborating on IT projects and changes to ensure smooth service design and transition
• Reviewing changes for customer impact and ensuring compliance with Consumer Duty

Qualifications

• ITIL V3/V4 Foundation certification (Managing Professional or Practitioner preferred)
• Strong knowledge of ITIL processes, service management principles, and Agile techniques
• Proven experience in Service Delivery Management within financial or regulated environments
• Ability to manage supplier performance and drive improvements against SLAs
• Excellent communication and influencing skills across diverse audiences
• Understanding of IT security, GDPR, and regulatory requirements
• Experience in service design, transition, and embedding best practice processes
• Strong stakeholder engagement skills and ability to build trusted relationships

Benefits

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• Many discounts we offer – both for our own products and at a range of high street stores and online

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Finance