Cloud & MSP Operations Leader

Intercity Technology; Birmingham; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

33 days holiday

Annual pay reviews

Bonus scheme

Company pension

Death in service cover

Job summary

Intercity Technology in the UK is seeking a senior leader to shape the Cloud & Managed IT function across our Birmingham and Meppershall sites. You will own service performance, customer outcomes and team capability, driving automation and shift-left improvements while aligning with a Microsoft-first strategy.

You’ll lead Cloud Operations, Tier 3 Operations and internal IT, with visibility across the business, and responsibility for budgets, partnerships and delivering a seamless, secure

Qualifications

• Experience in a cloud, MSP or managed IT environment is essential.
• Microsoft Associate-level certification or equivalent practical experience.
• ITIL Foundation or equivalent service-management experience; broader technical qualifications are welcome.

Responsibilities

• Lead and develop the Cloud & Managed IT function, setting clear direction, expectations and accountability.
• Own service performance against customer SLAs, internal commitments and operational measures.
• Build an operational plan covering people, skills, capacity, processes and tooling.
• Bring teams together, strengthening trust, engagement, collaboration and career development.
• Lead major customer escalations with calm ownership and decisive action.
• Work across Sales, Architecture and Service Transition to ensure new services are ready for live operation.
• Drive continuous improvement through automation, problem management, knowledge sharing and shift-left.
• Manage operational risk, budgets, suppliers and resources.

Skills

Cloud MSP experience

People leadership

Data driven

Microsoft cloud

Education

ITIL Foundation

Microsoft Associate certification

Tools

Halo

Ninja

Job description

Intercity Technology in the UK is seeking a senior leader to shape the Cloud & Managed IT function across our Birmingham and Meppershall sites. You will own service performance, customer outcomes and team capability, driving automation and shift-left improvements while aligning with a Microsoft-first strategy.

You’ll lead Cloud Operations, Tier 3 Operations and internal IT, with visibility across the business, and responsibility for budgets, partnerships and delivering a seamless, secure