Cloud Kitchen Team Leader

Pasta Evangelists; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Hourly wage

Monthly bonus

Team socials

Free pasta

Referral bonus

Cycle to work

Development opportunities

Job summary

Pasta Evangelists in London is seeking an experienced kitchen leader to oversee a fast-paced team. You’ll train new starters, drive product quality and ensure outstanding customer experiences while keeping costs in check.

Join a dynamic, growth-focused brand backed by Barilla, with monthly bonuses, staff meals, cycle-to-work and clear development opportunities as we expand our pasta revolution.

Qualifications

• Experience in a fast-paced kitchen or food retail environment.
• Ability to manage a diverse workforce.
• Customer-focused with strong interpersonal skills.
• Strong problem-solving and issue-resolution mindset.
• Excellent written and verbal communication; pasta enthusiasm.

Responsibilities

• Attend meetings when required.
• Embrace and embed changes in PE systems and processes.
• Train new starters per guidelines.
• Coach and support team members and highlight high performers.
• Track absences and report to Area Manager/Deputy Area Manager.
• Ensure Health, Safety and Food Hygiene compliance and take corrective actions.
• Foster a customer-focused environment.
• Manage and report customer complaints per policy.
• Set a lead-by-example mindset for product quality.
• Maximise product availability and sales while controlling costs.
• Communicate sales goals and strive to exceed targets.
• Train the team on new products to drive sales.
• Review daily paperwork for compliance and escalate as needed.

Skills

Kitchen experience

People management

Customer focus

Attention to detail

Team leadership

Communication

Problem solving

Pasta lover

Job description

Opening hours: from 10.00am to 2.00am from Monday to Sunday

What you'll do at Pasta Evangelists:

• Attend meetings when required.
• Embrace and embed new changes in PE systems and processes.
• Training the new starters according to the company guidelines.
• Coaching and supporting team members in their development. Highlights high performing individuals.
• Track team absences and report them to your Area Manager/Deputy Area Manager.
• Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required.
• Help to create a customer focused environment.
• Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
• Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
• Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
• Clear communication of Sales Goals, striving to consistently exceed sales targets.
• Train the team on all new products enabling them to drive sales.
• Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
• Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary.

Who are you:

• You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
• You have experience of managing a diverse workforce.
• You are customer-focused, and enjoy interacting with customers.
• You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them!
• You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
• You are hugely detailed oriented and don’t ever cut corners
• You love working in a team and helping to manage other chefs in the kitchen!
• You can clearly communicate both verbally and in writing
• ... A pasta lover!

What we can offer:

• £14.50 per hour - £15.50 per hour from midnight onwards
• Monthly bonus according to site performance
• Join a dynamic, fast-moving & diverse team
• Regular team socials
• Free Pasta Evangelists products
• Referral Scheme bonus
• Cycle to work scheme
• Development Opportunities - you can grow inside the business

Who we are:

Pasta Evangelists was born nine years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades. Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it. Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. As well as on our website, our recipe kits are available to purchase from major online retailers such as Ocado. Building on this success, we are now disrupting Britain’s pizza-centric Italian dining scene by launching our very own Pasta Evangelists restaurants, as well as our high-end Harrods Pasta Bar and our store at Manchester Airport. These are not just Italian eateries — they are vibrant destinations where guests can experience the extraordinary diversity of pasta, alongside exceptional service, bold creativity, and a true passion for great food. Guests can enjoy a delicious meal and take part in our popular pasta-making classes at our restaurants in Chiswick, Richmond, Greenwich, Farringdon, Guildford, New Oxford Street and Queensway. At the same time, we continue to expand our fresh pasta takeaway concept, available on pastaevangelists.com and through major delivery platforms such as Deliveroo, Uber Eats and Just Eat. With more than 40 kitchens now operating across the UK, including in Scotland and Wales, we are growing our footprint rapidly and bringing fresh pasta to more customers every day. Our state-of-the-art Pastificio in Acton, West London — the largest in the UK — enables us to produce a wide range of artisanal pasta and sauces, pushing the boundaries of what’s possible in this beloved category. Looking ahead, our key focus is on opening more restaurants and creating unique spaces that celebrate pasta in all its shapes, offering something far beyond the traditional Italian experience. Given our ambitions, we are looking for exceptional professionals to lead our business through this next exciting chapter of growth.

Are you ready to join the pasta revolution?