Cloud Infrastructure Engineer

ZipRecruiter; England; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled professional to lead the design and maintenance of cloud and infrastructure services. This role emphasizes efficiency, reliability, and security, offering the opportunity to manage cloud environments and mentor colleagues. You will play a crucial role in ensuring high standards of customer service while contributing to technical support and incident resolution. If you thrive in a fast-paced, user-focused environment and are eager to make a significant impact, this position is perfect for you.

Qualifications

• Minimum of 3 years in a similar role with strong troubleshooting skills.
• Exceptional customer service and communication skills are essential.
• Experience with cloud infrastructure and security best practices.

Responsibilities

• Manage public cloud infrastructure and ensure system reliability.
• Implement monitoring tools and respond to incidents effectively.
• Support onboarding and integration of new firms and partners.

Skills

Customer Service

Troubleshooting

Communication

Analytical Skills

Business Awareness

Education

ITIL Awareness

Microsoft 365 Fundamentals

Microsoft Azure Fundamentals

Tools

Windows 10/11

Microsoft Office

Windows Server 2016/2022

Active Directory

Microsoft Azure

Office 365

Microsoft SQL Server

Firewall Configuration

Veeam Backup

Microsoft Intune

Job description

Job DescriptionJob Summary:This role involves leading the design, implementation, and maintenance of cloud and infrastructure services with a focus on efficiency, reliability, security, and performance. The position includes managing cloud environments, network topologies, firewalls, and security platforms. It also involves mentoring colleagues, supporting internal and external users, and contributing to 3rd line technical support while ensuring high standards of customer service and incident resolution.Key Responsibilities:

• Manage public cloud infrastructure including provisioning, configuration, and security

• Implement monitoring tools to optimise performance and user experience

• Ensure system reliability and availability with proactive monitoring, backups, and disaster recovery planning

• Respond to and resolve incidents with root cause analysis and preventive actions

• Implement security best practices and maintain industry compliance

• Contribute to business continuity via disaster recovery planning

• Automate routine tasks using scripting, configuration policies, and infrastructure as code

• Support cross-functional teams and document technical configurations and processes

• Optimise cloud usage costs without compromising performance

• Propose continuous improvements to systems, processes, and services

• Support onboarding and integration of newly acquired firms and partners

• Provide quality 3rd line technical support as an escalation point

• Record issues and solutions accurately in helpdesk systems

• Manage workload independently; remote work and occasional out-of-hours work required

• Execute authorised changes under change management procedures

• Build and maintain vendor relationships

• Mentor internal and external users in technical knowledge

Job Requirements:

• Exceptional customer service and communication skills

• Minimum of 3 years in a similar role

• Full UK driving licence and transport with business insurance

• Strong troubleshooting and fault-finding skills

• ITIL awareness

• Extensive knowledge and experience with:

  • Windows 10/11 and Microsoft Office

  • Windows Server 2016/2022 and associated services (DHCP, DNS, DFS, etc.)

  • Active Directory, Microsoft Entra, Group Policy

  • Office 365 (support, migrations, administration)

  • Microsoft SQL Server and IIS

  • Network topology and diagnostics (VLANs, routing, STP, etc.)

  • Firewall configuration and cybersecurity best practices

  • Microsoft Azure (VMs, VNETs, AVD, etc.)

  • SharePoint administration

  • Anti-virus and endpoint protection platforms

  • Microsoft Intune and vulnerability management

  • Veeam backup and restore

  • Security best practices

Desirable Skills & Experience

• Microsoft 365 Fundamentals

• Microsoft Azure Fundamentals

• Microsoft Azure Administrator

• Microsoft Windows Server Hybrid Administrator

PERSONAL PROFILE

• Business-aware and able to prioritise based on impact

• Works well under pressure and shows strong initiative

• Organised, analytical, and proactive

• Eager to learn and adapt to change

• Strong interpersonal and empathy skills

• Capable of working through ambiguity to reach solutions

• Takes ownership of tasks and sees them through to completion

• Experience working in fast-paced, user-focused environments

• Willing to travel to remote sites as required