Cloud, Infrastructure & Digital Workplace Lead

Jobsoid Inc.; Greater London; Hybrid; GBP 72,000 - 88,000; Full time

Job summary

Jobsoid Inc. is seeking a Cloud, Infrastructure & Digital Workplace Lead in a hybrid London role.

You will own the operational performance, security and resilience of cloud, infrastructure and digital workplace services, including Microsoft Azure, Microsoft 365 and Entra ID. You will collaborate with a technical specialist and external service providers to ensure reliable, secure technology while managing service quality, costs and risks across the organization.

Qualifications

• Extensive experience in managing cloud and infrastructure environments.
• Strong expertise in Microsoft Azure and Microsoft 365.
• Experience with Entra ID and endpoint technologies.
• Knowledge of endpoint protection and vulnerability management.
• Solid ITIL service management background.
• Experience in managing outsourced service providers.
• Understanding of security, resilience, and recovery in infrastructure.

Responsibilities

• Own day-to-day operation of cloud hosting, infrastructure and digital workplace services.
• Oversee platform availability, capacity, performance and resilience.
• Monitor cloud consumption and optimise hosting and service costs.
• Manage infrastructure risks, incidents and service improvements.
• Maintain backup, recovery and disaster recovery capabilities.
• Own management of Microsoft 365 and collaboration services.
• Manage Entra ID, authentication and identity governance controls.
• Support secure user onboarding, changes and offboarding.
• Own end-user device standards and endpoint lifecycle processes.
• Ensure endpoint protection and device compliance controls.
• Manage technology suppliers, service reviews and KPIs.
• Ensure patching and vulnerability remediation activities.
• Support security incident response, business continuity and resilience testing.
• Contribute to technology strategy aligning with business needs.

Skills

Cloud & infrastructure management

Azure & M365 proficiency

Entra ID expertise

Endpoint technologies

Endpoint protection

ITIL service management

Vendor management

Cost control & supplier performance

Tools

Microsoft Azure

Microsoft 365

Entra ID

Job description

Salary: £80,000 per annum
Location: Hybrid, with London as the contractual location
Office attendance: Two days per week

An exciting opportunity in the Insurance sector working for a Blue Chip employer as a Cloud, Infrastructure & Digital Workplace Lead.

You will take ownership of the operational performance, security and resilience of the organisation’s cloud, infrastructure and digital workplace services. The remit includes Microsoft Azure, Microsoft 365, Entra ID, endpoint services and supporting infrastructure. Working with a technical specialist and external service providers, you will ensure colleagues have reliable, secure technology while managing service quality, operational risks and costs.

Key responsibilities

• Own the day-to-day operation of cloud hosting, infrastructure and digital workplace services.
• Oversee platform availability, capacity, performance and resilience.
• Monitor cloud consumption and optimise hosting and service costs.
• Manage infrastructure risks, incidents and service improvements.
• Maintain effective backup, recovery and disaster recovery capabilities.
• Own the operational management of Microsoft 365 and collaboration services.
• Manage Entra ID, authentication, conditional access and identity governance controls.
• Support secure user onboarding, changes and offboarding.
• Own end-user device standards, endpoint management and device lifecycle processes.
• Ensure endpoint protection, anti-virus and device compliance controls are maintained.
• Manage technology suppliers, including service reviews, KPIs and improvement plans.
• Ensure patching and vulnerability remediation activities are completed.
• Support security incident response, business continuity and operational resilience testing.
• Contribute to technology strategy and ensure services support business needs and customer outcomes.

About you

You will bring:

• Significant experience managing cloud and infrastructure environments.
• Strong experience with Microsoft Azure, Microsoft 365 and Entra ID.
• Experience managing endpoint technologies and enterprise device platforms.
• Knowledge of endpoint protection, detection and vulnerability management solutions.
• A strong understanding of ITIL service management disciplines.
• Experience managing outsourced service providers and hosting partners.
• A practical understanding of infrastructure security, resilience and recovery.
• The ability to manage costs, challenge supplier performance and communicate effectively with business stakeholders.

Financial services experience is important, with insurance or insurance broker experience particularly relevant. Microsoft Azure, Microsoft 365, ITIL or equivalent certifications would be desirable.