Cloud Customer Success Manager

TN United Kingdom; United Kingdom; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Cloud Customer Success Manager to enhance customer engagement and satisfaction with Oracle Retail Solutions. This role involves proactive management of customer relationships, ensuring effective service delivery, and advising clients on utilizing Oracle's offerings. With a focus on collaboration across business lines, the ideal candidate will have extensive experience in Customer Success Management and a strong understanding of cloud technologies. Join a dynamic team dedicated to driving customer success and delivering exceptional service in a rapidly evolving industry.

Qualifications

• 10+ years of experience in Customer Success Management within Enterprise Software.
• Excellent communication skills and ability to foster growth opportunities.

Responsibilities

• Main contact for Oracle customers, managing accountability for cloud services.
• Developing relationships with senior management and advising on Oracle support services.

Skills

Customer Success Management

Cloud Technical Knowledge

Communication Skills

Relationship Building

Service Delivery

Job description

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Cloud Customer Success Manager, United Kingdom

Client: Oracle

Location: United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

1385218d81c7

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Cloud Customer Success Manager within Oracle Retail Solutions

The Customer Success Manager (CSM) position focuses on proactive SaaS engagements for Oracle Retail. The responsibilities require the candidate to work directly with customers and have a solid understanding of the Oracle Retail solutions to ensure customer success across various service and product offerings. The CSM achieves this by collaborating across Oracle lines of business and keeping executive management informed about customer activity.

Responsibilities include:

• Being the main contact for Oracle customers.
• Managing accountability for both cloud services and customers.
• Developing and maintaining relationships with senior management across lines of business and third parties.
• Planning and deploying support activities to ensure effective delivery within budget.
• Advising clients on how to effectively use Oracle support services, products, tools, systems, interfaces, and procedures.
• Ensuring and improving service quality and maintaining accurate account information.
• Communicating opportunities for customer engagement with Oracle, such as technical events and seminars.

Qualifications:

• 10+ years of Customer Success Management experience within Enterprise Software.
• Retail experience and understanding of how customers run their businesses is a plus.
• Cloud technical knowledge.
• Experience in a Service Delivery environment.
• Excellent communication skills at all levels within the account, with ability to foster growth opportunities.
• Customer-focused with proven relationship-building skills.
• Self-starter capable of working autonomously.
• Previous experience with Oracle solutions is preferred.