Closures Agent

Leicestershire County Council; Leicester; Presencial; GBP 33.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident Employer

Flexible working options

Descripción de la vacante

Leicestershire County Council in Leicester is seeking a detail-oriented finance officer to reconcile care accounts and resolve queries from internal teams and customers. The role requires accuracy, timely processing and collaboration across departments to support financial operations.

You will examine information from multiple sources, maintain confidentiality, and contribute to process improvements while delivering high-quality customer service.

Formación

• Demonstrable numerical abilities and accuracy in data handling.
• Strong attention to detail and data integrity.
• Experience delivering high-quality customer service and handling queries.

Responsabilidades

• Reconcile care accounts timely and accurately.
• Investigate and resolve queries from internal teams and external customers.
• Contribute to process improvements across the finance function.

Conocimientos

Numerical skills

Attention to detail

Customer service

Descripción del empleo

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, Leicester, LE3 8RA

Salary: £26,853 - £27,282 per annum (pro rata for part time)

Working Hours:37 hours per week (Monday - Thursday 8:30 - 17:00 and Friday 8:30 - 16:30)

Contract Type: Permanent

Closing Date: 17th November 2026

Interview Date(s): 23rd and 24th November 2026

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

About the Role

This role is ideal for someone with strong numerical skills, excellent attention to detail, and a commitment to delivering high-quality customer service. You will be responsible for the timely and accurate reconciliation of care accounts, investigating and resolving queries from internal teams and external customers, and contributing to process improvements that enhance the efficiency of the finance function. Working collaboratively with colleagues across departments, you will help ensure smooth financial operations and support wider organisational objectives.

About You

To apply for this post, you must:

• Have Demonstrable experience.
• To be able to work on own initiative, manage own time effectively to ensure tasks are accurately completed and deadlines are met.
• Knowledge of the importance of confidentiality, and accurate information/data management.
• Able to gather information, interpret, analyse, and complete tasks timely and accurately to undertake reconciliations of finance information from various sources, investigate and take corrective action.
• Experience of dealing efficiently and effectively with queries and correspondence.
• Experience of dealing with members of the public. Experience of supporting older people and vulnerable individuals. The ability to converse and communicate with customers and external stakeholders in a clear and concise manner under existing confidentiality frameworks.
• To ensure that financial regulations are appropriately complied with, and the accuracy and integrity of the financial and line of business systems and general ledger is maintained and the appropriate reconciliations are undertaken accurately and within the required deadlines.

In addition, we also expect you to share our commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Karen Dann - Operations and Business Change Manager

Telephone: [phone]

Email: [e-mail]