Clinique Counter Manager - Marks and Spencer Braehead 37.5 hours (Maternity Cover)

The Estée Lauder Companies Inc.; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in prestige beauty seeks a dynamic Counter Manager to inspire and lead a team of Sales Associates. This role offers a unique opportunity to take charge of your own store, driving sales and customer service excellence. The ideal candidate will possess strong leadership and business management skills, with a passion for coaching and developing others. You'll be responsible for strategic planning, impactful in-store events, and fostering customer relationships. Join a forward-thinking company that values diversity and offers outstanding training, career progression, and a competitive benefits package.

Benefits

Competitive Remuneration

Outstanding Training and Development

Progressive Career Opportunities

Qualifications

• Proven leadership and coaching skills in a retail environment.
• Ability to develop financial plans and manage resources effectively.

Responsibilities

• Lead and coach a team of Sales Associates to achieve targets.
• Create and execute business plans for customer recruitment and retention.

Skills

Verbal Communication

Customer Service

Leadership

Strategic Planning

Interpersonal Skills

Organizational Skills

Education

Retail Sales Experience

Leadership Experience

Tools

Microsoft Excel

Job description

Description

We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets.

The ideal candidate should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers an exceptional opportunity to be the CEO of your own store.

You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their potential, this could be the perfect role for you and a stepping stone towards a long-term career with a leader in prestige beauty.

Many of our field executives and senior managers started their careers at the point of sale. This management role provides exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, equipping you with skills to progress further in the beauty industry.

We value diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills, with excellent interpersonal abilities.
• Strong customer service skills and the ability to win people over.
• Results-oriented with a high drive to meet objectives and standards.
• Goal-oriented, pursuing objectives beyond expectations.
• Attentive to others' development needs and capable of enhancing their abilities.
• Ability to anticipate, recognize, and meet customer needs.
• Skilled in handling difficult and tense customer situations with diplomacy and tact.
• Experience in guiding team performance and accountability.
• Ability to cultivate and maintain extensive informal networks.
• Model qualities like respect, helpfulness, and cooperation.
• High attention to detail and organizational skills.
• Ability to work autonomously and as part of a team.
• Proactive and positive attitude towards work and tasks.
• Discretion, tact, and confidentiality when dealing with people.
• Retail sales experience.
• Leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerized systems, including email and Microsoft Excel.