Clinique Counter Manager Boots Norwich 37.5hrs

The Estee Lauder Companies Inc.; Norwich; On-site; GBP 28,000 - 38,000; Full time

Job summary

The Estee Lauder Companies Inc. in Norwich is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational targets.

You will drive standards of service, inspire the team, and deliver memorable customer experiences. You will coach staff, plan and execute in-store events, manage customer relationships and operate with a strong focus on business planning and targets in a prestige beauty environment.

Qualifications

• Retail sales experience in a store environment.
• Experience leading and coaching a team.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems including email and Excel.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, service and operational targets.
• Plan agile, store-level business plans to recruit and retain customers.
• Execute in-store events and drive customer relationship management.
• Monitor performance, provide feedback and hold team accountable.

Skills

Leadership

Customer service

Communication skills

Interpersonal skills

Results oriented

Proactive

Attention to detail

Organisational skills

Autonomy

Discretion and tact

Tools

Microsoft Excel

Email systems

Computerised systems

Job description

DescriptionWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.Qualifications⁃ Effective verbal and written communication skills. Excellent interpersonal skills⁃ Quality customer service skills. Skilled at winning people over⁃ Results oriented, with high drive to meet objectives and standards⁃ Pursue goals beyond what is required or expected of them⁃ Senses others' development needs and bolsters their abilities⁃ Anticipates, recognizes, and meets customers' needs⁃ Handles difficult and tense customer service situations with diplomacy and tact⁃ Guides the performance of others while holding them accountable⁃ Cultivate and maintain extensive informal networks⁃ Models team qualities like respect, helpfulness, and cooperation⁃ High attention to detail and organisational skills⁃ The ability to work autonomously and contribute to the team⁃ Proactive and positive approach to work and tasks⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge⁃ Retail sales experience.⁃ Teamleadership⁃ degree of experience dependent on business/Store size.⁃ Experience in strategic planning and execution⁃ Ability to develop financial plans and manage resources⁃ Working knowledge of a computerised system including email, Microsoft Excel