Clinique Counter Manager, 30hrs, John Lewis Milton Keynes

The Estée Lauder Companies; Milton Keynes; On-site; GBP 35,000 - 42,000; Full time

Job summary

The Estée Lauder Companies in Milton Keynes is seeking a dynamic Counter Manager to lead and develop a high-performing team of Sales Associates, driving sales, service, and store operations. You will coach staff, execute business plans, and create memorable customer experiences that build loyalty.

With proven leadership and a passion for coaching, you will recruit and retain customers through in-store events, CRM, and targeted engagement strategies, contributing to the store's ongoing success

Qualifications

• Retail sales and team leadership experience.
• Strong communication and interpersonal skills.
• Ability to plan and execute strategic store initiatives.
• Proven customer service excellence.
• Ability to handle difficult customer situations with tact.
• Proven track record of meeting objectives.

Responsibilities

• Lead and develop Sales Associates to meet sales and service targets.
• Coach and manage store team with accountability.
• Develop and execute agile business plan.
• Recruit and retain customers through targeted initiatives.
• Oversee in-store events and promotions.
• Maintain customer relationship management and CRM.
• Monitor performance and drive results.

Skills

Communication skills

Interpersonal skills

Customer service

People leadership

Results oriented

Diplomacy

Teamwork

Attention to detail

Autonomy

Proactivity

Discretion

Tools

Microsoft Excel

Job description

DescriptionWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.Qualifications⁃ Effective verbal and written communication skills. Excellent interpersonal skills⁃ Quality customer service skills. Skilled at winning people over⁃ Results oriented, with high drive to meet objectives and standards⁃ Pursue goals beyond what is required or expected of them⁃ Senses others' development needs and bolsters their abilities⁃ Anticipates, recognizes, and meets customers' needs⁃ Handles difficult and tense customer service situations with diplomacy and tact⁃ Guides the performance of others while holding them accountable⁃ Cultivate and maintain extensive informal networks⁃ Models team qualities like respect, helpfulness, and cooperation⁃ High attention to detail and organisational skills⁃ The ability to work autonomously and contribute to the team⁃ Proactive and positive approach to work and tasks⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge⁃ Retail sales experience.⁃ Teamleadership⁃ degree of experience dependent on business/Store size.⁃ Experience in strategic planning and execution⁃ Ability to develop financial plans and manage resources⁃ Working knowledge of a computerised system including email, Microsoft Excel