Clinique Counter Manager Boots Norwich 37.5hrs

Estée Lauder Companies; Norwich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development opportunities

Benefits package

Job summary

Estée Lauder Companies in Norwich is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates, delivering exceptional customer service and achieving sales targets. You will craft and execute an agile local business plan, recruit and retain customers, and drive in-store events with strong CRM leadership, shaping a high performing store team.

You will be accountable for operational execution, staff development, and maintaining a culture of excellence, while progressing within

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills; able to win people over.
• Results driven with high drive to meet objectives.
• Pursue goals beyond what is required or expected.
• Identify others' development needs and help grow them.
• Anticipate and meet customer needs.
• Handle difficult customer service situations with tact.
• Guide others while ensuring accountability.
• Build and maintain informal networks.
• Model respect, helpfulness and cooperation.
• High attention to detail and organisational skills.
• Work autonomously and contribute to the team.
• Proactive and positive approach to tasks.
• Maintain confidentiality, tact, and discretion.

Responsibilities

• Lead, coach and develop the team of Sales Associates to meet targets.
• Create and execute an agile business plan to recruit and retain customers.
• Drive in-store events and exceptional customer relationship management.
• Provide leadership of a high performing team and ensure operational targets are reached.
• Develop financial plans and manage resources within the store context.

Skills

Communication

Customer service

Results oriented

Goal oriented

Mentoring

Interpersonal skills

Negotiation

Diplomacy

Team leadership

Attention to detail

Autonomy

Proactive

Discretion

Tools

Microsoft Excel

Email

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel