Clinician Onboarding & Success Specialist

Doctify Limited; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave (25 + 3)

Remote working 2 weeks annually

Hybrid working model

Enhanced Parental Leave

Peternity Leave

Medicash health cash plan

Job summary

Doctify UK is seeking a high-energy Customer Success Associate to onboard clinicians and drive early-stage success. You will ensure new customers understand the value of Doctify, adopt the platform quickly, and realise ROI within 90 days.

You’ll own the most critical stage of the customer journey, laying the foundation for long-term retention, growth and advocacy, while working with Sales and Account Management to ensure a seamless experience.

Qualifications

• 6+ months of experience in a professional setting is desirable
• Strong communication and rapport-building for video calls
• Comfort with fast-paced environment and change
• Commercial mindset linking product usage to ROI
• Ambitious with potential to progress in Customer Success
• Highly organised with ability to manage a high-volume pipeline

Responsibilities

• Own onboarding for new UK clinicians from day one through to successful activation
• Lead consultative onboarding calls (video & phone) focused on outcomes
• Drive early adoption and engagement, ensuring customers are actively using the platform
• Clearly demonstrate ROI within the first 3 months; reviews generated, profile visibility, patient conversion
• Tailor your approach based on customer needs - balancing efficiency with personalisation
• Collaborate closely with Sales and Account Management to ensure a seamless customer journey

Skills

Strong communicator

Video calls

Customer facing

Link product usage to ROI

Highly organised

Pipeline management

Job description

Doctify UK is seeking a high-energy Customer Success Associate to onboard clinicians and drive early-stage success. You will ensure new customers understand the value of Doctify, adopt the platform quickly, and realise ROI within 90 days.

You’ll own the most critical stage of the customer journey, laying the foundation for long-term retention, growth and advocacy, while working with Sales and Account Management to ensure a seamless experience.