Clinical Systems Specialist

Alliance Medical; Warwick; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Alliance Medical in the United Kingdom is seeking a Clinical Systems Specialist to support the day-to-day operation and development of key clinical systems across the organisation, including PACS and RIS. The role is primarily home-based with occasional attendance at our head office in Warwick.

You will collaborate with clinical, technical and operational teams to improve system performance, support users and drive continuous improvements that enable high-quality patient care.

Qualifications

• Strong knowledge of clinical systems and healthcare workflows.
• Experience supporting IT or clinical applications in a service environment.
• Knowledge of radiology systems such as PACS and RIS.
• Experience with system integrations and workflow tools.
• Excellent communication and organizational skills.
• Proven ability to collaborate across clinical, technical, and operational teams.

Responsibilities

• Provide day-to-day support and management of clinical systems to ensure high availability.
• Troubleshoot system and application issues with vendors and internal teams.
• Support system upgrades, reporting, audits, and performance monitoring.
• Maintain accurate documentation of configurations, workflows, and processes.
• Assist with radiology workflow improvements to enhance efficiency and patient care.
• Support system rollouts, user training, especially PACS-related solutions.
• Collaborate on projects and ensure governance, quality, safety standards are met.

Skills

PACS/RIS knowledge

System troubleshooting

Stakeholder engagement

User support

Documentation

Job description

We are looking for a Clinical Systems Specialist to join our Technology team, supporting the day-to-day operation and ongoing development of key clinical systems across the organisation. Reporting to the Clinical Systems Manager, this role is central to ensuring systems such as PACS, RIS, and integrations are reliable, effective, and aligned to clinical workflows.

This role is primarily homebased, however there is a requirement to attend our head office in Warwick as and when required.

You will collaborate with clinical, technical, and operational teams to enhance system performance, support users, and contribute to continuous improvements that enable high-quality patient care

You will bring a strong blend of technical knowledge, healthcare systems experience, and stakeholder engagement skills.

• Good understanding of clinical systems and healthcare workflows
• Experience supporting IT or clinical applications in a service environment
• Knowledge of radiology systems such as PACS and RIS
• Experience with system integrations and workflow tools
• Strong troubleshooting and problem-solving skills
• Demonstrable customer service experience in a busy IT or clinical environment
• Excellent communication skills, with the ability to explain technical concepts clearly
• Strong organisational skills with the ability to manage and prioritise workload effectively
• Proven ability to build strong working relationships across teams

This role combines operational support with system improvement and development.

• Provide day-to-day support and management of clinical systems, ensuring high availability and performance
• Troubleshoot system and application issues, liaising with vendors and internal teams
• Support system upgrades, reporting, audits, and performance monitoring
• Maintain accurate documentation of system configurations, workflows, and processes
• Analyse and improve radiology workflows to enhance efficiency and patient care
• Gather requirements and support the development and testing of system changes and enhancements
• Configure clinical systems and implement improvements to workflows
• Support system rollouts, including user support and training (particularly PACS-related solutions)
• Collaborate with clinical, operational, and technical teams on projects and initiatives
• Ensure systems operate in line with governance, quality, and safety standard

Alliance Medical are Europe's leading independent provider of imaging services.

We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independentorganisationswith their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years.

We operate a robust pre-employment screening process for all roles which includes proof of professional registration and qualifications, DBS checking and occupational health assessments.

We live by our company values to ensure the highest level of patient care:

Our Values

Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they demonstrate these values themselves and how they engage their teams to work in this way.

Collaboration:

We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.

Excellence:

We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.

Learning:

Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working.

Efficiency:

Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives.

Openness:

We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.