Clinical Systems Dispatcher
Taurus Healthcare Limited / Herefordshire General Practice
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Job summary
Taurus Healthcare in Hereford is seeking a Clinical Systems Dispatcher for our Urgent Primary Care team. You will coordinate patient appointments and urgent home visits, support healthcare professionals and keep services running smoothly.
The role requires calm under pressure, strong IT skills and the ability to manage multiple priorities across shifts, including nights, weekends and bank holidays. Full training will be provided and previous experience in fast-paced environments is welcome.
Qualifications
- Experience in an administrative, coordination or scheduling role.
- Experience in a busy environment with multiple priorities.
- Experience maintaining accurate records and data systems.
- Experience communicating with stakeholders by telephone and email.
- Understanding of confidentiality and data protection requirements.
- Experience coordinating appointments, bookings or service delivery.
Responsibilities
- Coordinating patient appointments and urgent home visits.
- Monitoring incoming requests for care and ensuring they are dealt with promptly.
- Supporting healthcare professionals by managing appointment schedules.
- Keeping patients updated if there are delays.
- Responding to phone calls from healthcare partners and support services.
- Using computer systems to manage patient information and bookings.
- Helping oversee drivers and support staff during overnight shifts.
- Identifying and escalating any issues that could affect patient care.
- Maintaining accurate records and reports.
Skills
Education
Job description
Closing Date: 1 September 2026
Interview Date: 11 September 2026
We are recruiting to permanent, fixed term and bank positions. Permanent contracts are preferred, with a range of contracted hours available up to a maximum of 39 hours per week. Please state your preferred working hours within your application.
This shift based role requires flexibility to work nights, weekends and bank holidays.
£24,996.93 to £28,405.60 per annum FTE plus a 35% enhancement between 22:00 and 08:00. (pro rata for part time hours)
If you’re organised, enjoy problem solving and want a role where your work has a real impact every day, we’d love to hear from you.
We welcome applications from people with experience in customer service, hospitality, retail, logistics, administration, call handling and other fast-paced environments. Full training will be provided.
As a Clinical Systems Dispatcher in our Urgent Primary Care team, you’ll help ensure patients receive the right care, in the right place, at the right time. You’ll coordinate appointments and urgent home visits, support healthcare professionals and keep services running smoothly.
Healthcare experience is not essential. If you’re confident using IT systems, enjoy helping people and can stay calm under pressure, we’d love to hear from you. Full training will be provided.
What you’ll be doing
- Coordinating patient appointments and urgent home visits
- Monitoring incoming requests for care and ensuring they are dealt with promptly
- Supporting healthcare professionals by managing appointment schedules
- Keeping patients updated if there are delays
- Responding to phone calls from healthcare partners and support services
- Using computer systems to manage patient information and bookings
- Helping oversee drivers and support staff during overnight shifts
- Identifying and escalating any issues that could affect patient care
- Maintaining accurate records and reports
You will be bringing together patients, clinicians, drivers and support services to make sure everything works smoothly.
- Stays calm under pressure
- Is highly organised
- Can manage several tasks at once
- Enjoys problem-solving
- Is confident using IT systems
- Communicates clearly and professionally
- Works well as part of a team
- Wants to make a positive difference to people’s lives
Taurus Healthcare was established in 2012 as the provider arm of the Herefordshire GP Federation, serving 210,000 patients. Owned by GP practices across Herefordshire, we are committed to delivering high quality, cost effective care closer to patients' homes while ensuring those requiring hospital services are seen quickly and effectively.
At Taurus Healthcare we strive to create a diverse, inclusive workplace and welcome applications from candidates from all backgrounds, including military veterans and family members of serving personnel.
- NHS Pension Scheme with a 23.78% employer contribution
- 33 to 38 days annual leave, including bank holidays (pro rata for part time staff)
- Access to Vivup employee benefits, including:
- 24/7 counselling services
- Salary sacrifice schemes for cars and bikes
- Discounts from national retailers
- Blue Light Card discounts
Visa sponsorship is not available for this position. Applicants must already hold the right to work in the UK.
Taurus Healthcare Nelson House Whitecross Road Hereford Herefordshire HR4 0DG United Kingdom
- Experience working in an administrative, coordination or scheduling role
- Experience working in a busy environment with multiple priorities
- Experience maintaining accurate records and data systems
- Experience communicating with a range of stakeholders by telephone and email
- Understanding of confidentiality and data protection requirements
- Experience coordinating appointments, bookings or service delivery
- Experience of working to performance targets, deadlines or KPIs
- Experience handling incidents, escalation processes or operational issues
- Experience supervising staff, drivers or support teams
- Experience in a healthcare, NHS or urgent care environment
- Excellent communication skills (verbal and written)
- Strong organisational and coordination skills
- Ability to prioritise competing demands in a fast-paced environment
- Strong IT skills and confidence using multiple computer systems simultaneously
- Ability to accurately input, maintain and retrieve data
- Customer service and patient-focused communication skills
- Ability to manage complaints, concerns and difficult situations professionally
- Ability to work collaboratively with multidisciplinary teams and partner organisations
- Ability to use initiative and solve problems independently
- Ability to work shifts including evenings, nights, weekends and bank holidays
- Ability to attend Nelson House base and other locations as required
- Ability to act as a chaperone when required
- Compliance with confidentiality, information governance and health & safety requirements
- Calm and resilient under pressure
- Reliable and dependable
- Friendly, approachable and professional
- Strong attention to detail and accuracy
- Flexible and adaptable to changing demandsTeam player who works collaboratively
- Patient centred and committed to high standards of care
- Able to make decisions confidently within defined procedures
- Positive and proactive approach to work
- Educated to GCSE standard or equivalent
- Fire Warden trained/qualification
- First Aid trained/qualification
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Taurus Healthcare Limited
Address: Taurus Healthcare Nelson House Whitecross Road Hereford Herefordshire HR4 0DG United Kingdom
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