Clinical Support Worker - Palliative Care Goscote Hospice Walsall Healthcare NHS Trust

Walsall Council; Walsall; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Clinical Support Workers to join their compassionate team at a community hospice. This role involves providing individualized care to patients with life-limiting conditions, ensuring their comfort and dignity during challenging times. With a focus on sensitivity and support, you will assist nursing staff in delivering essential care and contribute to a positive environment for patients and their families. If you are motivated by making a real difference in the lives of others and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Personal training and development opportunities

Qualifications

• Must have a genuine interest in providing care for patients with life-limiting conditions.
• Ability to work flexible hours including long days and night shifts.

Responsibilities

• Assist in delivering hygiene care, nutrition, and psychological support to patients.
• Support registered nursing staff with clinical treatments and patient observations.

Skills

Caring and Compassionate

Reliability

Sensitivity

Communication Skills

Education

Relevant healthcare training

Job description

We are currently looking for a permanent Clinical Support Workers who are enthusiastic and motivated to join the community based 12 bedded Goscote Hospice.

You must be caring, compassionate, reliable and have a genuine interest to work within Goscote Hospice based at Walsall Palliative Care Centre, Goscote Lane Walsall WS3 1SJ. These roles are primarily providing direct clinically individualised and focussed care for the patients. Sensitivity is a key component of these roles as you support patients and carers during highly emotional charged times. These roles will focus on caring for patients with life limiting conditions that are approaching the end of their life or requiring symptom control.

You will need to work a flexible approach working in the service which includes long days (7am - 7.30pm) and night shifts (7pm - 7.30am), including weekends and bank holidays as the service demands.

Responsibilities:

1. Assist in undertaking activities of living in accordance with the care plan prescribed by qualified staff. These duties will include the delivery of hygiene care, nutrition and hydration, continence care, pressure area care, mobility and rehabilitation, and offer psychological support.
2. Assist in the taking and recording of patient’s observations.
3. Report changes to patient’s health status to trained nurse for action.
4. Support registered nursing staff with clinical treatments and investigations as appropriate, to the level of knowledge and skill. This may include the escort of patients to other departments within the centre and on occasion to other departments and specialist units off site.
5. Support patients with care after death.
6. Complete local competencies specific for the role.

There will be opportunities for personal training and development in line with the Trust resources and requirements.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Additional Responsibilities:

1. Assist in the maintenance of general clerical activities to support the clinical environment and patient care. These duties will include answering the telephone, taking and passing on messages to the relevant person, filing, keeping patient’s bedside records tidy etc.
2. Support registered nursing staff in ensuring communication systems meet the needs of patients, carers, and staff. This will include referring carers and visitors on to the appropriate trained nurse, adhering to the Trust’s complaint procedure with For One & All.
3. Maintain confidentiality in relation to patients regarding the information obtained either verbally, written or electronically.

The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of the grade.

This advert closes on Monday 28 Apr 2025.