Clinical Support worker (Outpatients)

East Cheshire NHS Trust; Macclesfield; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Learning opportunities

Inclusive culture

Job summary

East Cheshire NHS Trust is seeking a Senior Clinical Support Worker to support patients in the Outpatient Department under a registered nurse. You will assist with basic clinical care and patient observations, helping plan and deliver compassionate care in a busy clinic.

You will prepare rooms, record observations, and support clinicians with examinations and treatments, while maintaining patient dignity and confidentiality. Flexibility for occasional evening and weekend clinics is required.

Qualifications

• Demonstrates Senior Clinical Support Worker competencies (appendix 1).
• Good verbal and non-verbal communication across settings.
• Be competent in recording clinical observations.
• Be competent in venepuncture, cannulation and ECG recording.
• Experience in healthcare/care setting.

Responsibilities

• As a Clinical Support Worker in Outpatient, assist nurses with examinations, procedures and patient care.
• Prepare clinic rooms and equipment; maintain accurate patient records.
• Provide practical and emotional support; ensure dignity, privacy and confidentiality.
• Support administrative tasks and stock management; flexible for evening/weekend clinics.

Skills

Clinical skills

Communication

Teamwork

Empathy

Observation recording

Venepuncture

ECG recording

Cannula insertion

Blood glucose monitoring

Education

Care certificate

Be AWARE to Care

Level 2 maths & English

Job description

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

Job overview

The role of the Senior Clinical Support Worker is to work under the supervision and direction of a registered nurse to provide the highest possible standard of essentially care for patients and their family’s carer in the out patient department .

The postholder will work under the direction of the Registered nurse to Provide and deliver a high standard of compassionate personal care recognising and meeting the specific needs of the patients, they will assist in planning, implementation, and evaluation of individual programmes of care for patient.

Under the direction of the Registered Nurse they will undertake a range of delegated clinical care duties including personal care duties, recording patient observations and changes to patient clinical conditions and carry out clinical care duties in line with the Clinical Competency framework.

Please note that Skilled Worker visa sponsorship is not available for this post.

Applicants must have the legal right to work in the UK at the time of application and for the duration of employment without requiring Skilled Worker visa sponsorship for this role. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.

Main duties of the job

As a Clinical Support Worker within the Outpatient Department, you will play a key role in supporting the delivery of high-quality, safe, and compassionate patient care. Working alongside nurses, clinicians, and the wider multidisciplinary team, you will assist in the smooth running of outpatient clinics, ensuring patients receive a positive experience throughout their visit.

The role involves preparing clinic rooms and equipment, undertaking and recording basic clinical observations, and supporting clinicians with examinations, procedures, and treatments. You will provide practical and emotional support to patients, assisting with mobility, comfort, personal care needs, and acting as a chaperone when required. Maintaining patient dignity, privacy, and confidentiality at all times will be a fundamental part of the role.

In addition, you will support the administrative functions of the department by preparing clinical documentation, maintaining accurate patient records, ordering and replenishing stock, and ensuring equipment and clinical areas are clean, safe, and fully prepared for use.

The successful candidate will be an enthusiastic and caring individual with excellent communication and organisational skills, who thrives in a busy outpatient setting and is committed to delivering excellent patient-centred care. Flexibility is essential, as there may be a requirement to support evening and weekend clinics to meet service demands.

Working for our organisation

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Please be aware that this post requires an Enhanced DBS (Disclosure and Barring Service) check with barred lists, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.

Detailed job description and main responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job you’re applying for. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Person specification

Qualifications

• Care certificate
• Successful completion of the Be AWARE to Care course (or equivalent)
• Level 2 qualification in functional maths and English

Knowledge & Skills

• Demonstrate evidence of Senior Clinical Support Worker competencies (appendix 1)
• Demonstrates good insight into roles and responsibilities of the post
• Able to demonstrate an understanding of principles of effective customer care
• Working as part of a team
• Demonstrates an understanding of the importance of quality care
• Evidence of Band 2 competency
• Be competent in the recording of clinical sign observations
• Good verbal and non-verbal communication skills; within a variety of settings with patients of varying levels of understanding
• Demonstrates literacy and numeracy skills
• Able to present factual information and refer to questions to others where appropriate
• Able to deal with sensitive issues with tact and diplomacy
• Basic IT skills e.g. e-mail
• Be competent in venepuncture
• Be competent in cannula insertion
• Be competent in the recordings for ECG
• Blood glucose monitoring

Experience

• Previous experience within healthcare / care setting
• Previous experience in speciality where appropriate e.g. respiratory, dementia

Specific Job Requirement

• Self-motivated
• Willing to learn new skills
• Caring and compassionate attitude
• Reliable and trustworthy

Please read the guidance for applicants and completing the application form documents prior to completing your application form (documents are located below).

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.

The Trust may close any advertised post before the stated closing date. We recommend that you apply as soon as possible.

If you have not heard from us within 3 weeks of the advert closing date, regretfully you should assume that your application has been unsuccessful.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.