Clinical Support Worker - Outpatients

NHS; Carlisle; On-site; GBP 24,000 - 26,000; Full time

Job summary

NHS is seeking a Band 3 Clinical Support Worker for outpatient services in Carlisle. The role involves assisting registered nurses in high-quality patient care across various specialty clinics, ensuring patients’ dignity and privacy while contributing to a collaborative healthcare team. The ideal candidate will have relevant qualifications and values aligned with the Trust's commitment to compassion and inclusivity.

Benefits

27-day holiday scheme rising to 33 after 10 years

Access to NHS discounts with retailers and leisure companies

Employee Assistance Programme

Qualifications

• GCSE English and Maths or equivalent is required.
• NVQ 3 in care or willingness to complete.
• Experience in customer-focused or caring environments is preferred.

Responsibilities

• Assist nurses in providing high-quality patient care.
• Maintain patients' privacy and dignity.
• Participate in departmental objectives as part of a multi-disciplinary team.

Skills

Good communication

Interpersonal skills

Organisational skills

Compassionate values

Physical skills

Education

GCSE English and Maths or equivalent

National Care certificate

NVQ 3 in care or equivalent experience

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

Clinical Support Worker - Outpatients

The closing date is 08 July 2025

Band 3 Clinical Support Worker - 37.50 hours per week - CIC

The band 3 will be generic to cover a variety of speciality clinics namely, Colorectal, Cardiology, Rheumatology, Renal, respiratory & Urology

The CSW will be expected to set up/ close down the various speciality clinics have extended skills eg, venepuncture, ECG recording, basic Observations, BM monitoring, Spirometry.

The successful individual needs to be approachable, flexible & keen to learn. Have an understanding of the Trust's values & expectations & present themselves in a professional manner at all times

Previous applicants need not apply.

Main duties of the job

• To assist the registered nurses (or other healthcare practitioners) in providing high quality patient care
• Maintain patients' privacy and dignity at all times and provide care in a compassionateand sensitive manner.
• Be an effective part of the multi-disciplinary team contributing to the departmentalobjectives.
• Continue to develop and maintain competencies in nursing tasks to maintain high quality safe care.
• Post holder will be expected to contribute to housekeeping and other ward / department duties as required, e.g. general tidiness, re-determined stock levels are met and clinical equipment is clean, working and stored correctly.
• Contributes to the work of the department by working under direct or indirect supervision of registered practitioners or assistant practitioners

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Unlock Tel: [phone], email [e-mail] or complete the online form on the Unlock website

Please note the cost of the DBS check is increasing from 2nd December and the new cost will be

Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification

Qualifications

• GCSE English and Maths or equivalent
• National Care certificate or commitment to complete as part of induction process.
• NVQ 3 in care (willingness to complete within one year of start date) or equivalent experience

Experience

• Work in customer focused / caring environment.
• Use of a computer

Knowledge

• Ability to maintain and improve knowledge, skills and competence to ensure high standards of patient care
• Ability to carry out routine elements of assessment to enhance the patient / client journey, following an initial assessment by a registered practitioner.
• Ability to meet basic care needs of patients, washing dressing, assistance with feeding etc.
• Understanding of confidentiality
• Nursing policies and procedures.

Skills and Aptitudes

• Good communication and interpersonal skills.
• Ability to work as a member of a team
• Ability to use initiative appropriately.
• Organisational skills.
• Ability to meet deadlines.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Competent in physical skills e.g. recording ECGs, recoding blood glucose etc
• Venepuncture
• Extended scope of practice pertinent to role

Personal Circumstances

• Ability to communicate with members of the public and health care providers
• Presents self as courteous, respectful and helpful
• Ability to work effectively under direct supervision, as part of the multi-disciplinary team.

Other

• Alignment to Trust Values and Core Behaviours
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

£24,625 to £25,674 a yearPer Annum Pro Rata