Clinical Support Worker - IBD

Merseywestlancs; Sefton; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust invites applications for a role supporting the Inflammatory Bowel Disease (IBD) team with administrative and coordination duties across MWL sites. You will assist consultants, nurses, patients and families, ensuring efficient pathways and confidentiality.

The successful candidate will demonstrate strong organisational skills, flexibility and professional integrity while contributing to service improvements within the IBD pathway.

Qualifications

• Administrative and coordination support to consultants, nurse specialists, patients, families, and other staff.

Responsibilities

• Coordinate the IBD patient pathway across MWL sites to ensure robust communication among medical staff, GPs and patients.
• Provide administration and coordination support to consultants, nurse specialists and the wider team.
• Assist in operational tasks to improve patient experience and reduce waiting times.

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

The post holder will be an integral part of the Inflammatory Bowel Disease (IBD) Team, who assists, supports and

co-ordinates the pathway for patients undergoing investigations and management of IBD. A large part of the role

is providing administrative and coordination support to consultants, nurse specialists, patients, families, and other

staff involved in liver team. The successful applicant will ensure the efficient channelling and close co-ordination

of the patient’s pathways ensuring robust communication between medical staff, GPs, patients, relatives,

members of the public, specialist centres and other disciplines within the Trust.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

The post holder will function as part of the IBD Team across MWL and be expected to work across all sites.

The post holder will support the management of IBD. The aim is to increase the workforce with an overall aim to increase specialist nurse capacity, improve patient experience and reduce waiting times.

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing