Clinical Support Worker - IBD

Mersey and West Lancashire Teaching Hospitals NHS Trust; Sefton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking an administrative coordinator to support the Inflammatory Bowel Disease (IBD) Team. The role focuses on administering and coordinating patient investigations and management, and ensuring robust communication among medical staff, GPs, patients and families across MWL sites.

The post holder will work across MWL sites, supporting management of IBD, increasing specialist nurse capacity, improving patient experience and reducing

Qualifications

• Strong administrative and coordination skills.
• Excellent communication and confidentiality.
• Ability to work across sites and with multiple stakeholders.

Responsibilities

• Provide administrative and coordination support to consultants, nurse specialists, patients and families.
• Ensure efficient channeling and close coordination of patient pathways and liaison with GPs and other staff.

Job description

The post holder will be an integral part of the Inflammatory Bowel Disease (IBD) Team, who assists, supports and co-ordinates the pathway for patients undergoing investigations and management of IBD. A large part of the role is providing administrative and coordination support to consultants, nurse specialists, patients, families, and other staff involved in liver team. The successful applicant will ensure the efficient channelling and close co-ordination of the patient’s pathways ensuring robust communication between medical staff, GPs, patients, relatives, members of the public, specialist centres and other disciplines within the Trust. The JD & PS are currently under AfC review and are subject to change.Main duties of the job The post holder will function as part of the IBD Team across MWL and be expected to work across all sites. The post holder will support the management of IBD. The aim is to increase the workforce with an overall aim to increase specialist nurse capacity, improve patient experience and reduce waiting times. The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.