Clinical Support Worker - Emergency Department

East Cheshire NHS Trust; Macclesfield; On-site; GBP 22,000 - 26,000; Full time

Job summary

East Cheshire NHS Trust in Macclesfield is recruiting Clinical Support Workers to join the busy Emergency Department, delivering high-quality personal care, assisting with hygiene, tissue care and observations, and supporting families and the care team to create a positive patient experience. Roles cover a 7-day rota with early, late and night shifts.

The post requires enhanced DBS, right to work in the UK, and completion of development training to progress to a Band 3 Clinical Support Worker;

Qualifications

• Good standard of general education.
• Care Certificate or working towards; to be completed within 3 months.
• GCSEs in Maths and English (4/C or above) or equivalent.
• NVQ Level 2 in direct care/customer services or equivalent experience.
• Be AWARE to care course or equivalent.

Responsibilities

• Provide high standard of patient care including personal hygiene and tissue integrity.
• Record and document patient observations and liaise with families and staff.
• Support ward routines and assist with meals, hygiene and mobility.
• Escalate signs of deterioration promptly and liaise with medical teams.
• Work as part of a team within a busy Emergency Department.

Skills

Excellent communication skills

Team player

Self-motivated

Caring and compassionate attitude

Reliable and trustworthy

Good literacy and written skills

Able to work under pressure

Education

Care Certificate or working towards

GCSEs in Maths and English (4/C or above)

NVQ Level 2 in direct care/customer services

Be AWARE to care course (or equivalent)

Job description

Clinical Support Worker - Emergency Department

East Cheshire NHS Trust is looking to appoint enthusiastic, self-motivated and compassionate people to join our team of Clinical Support Workers.

We currently have vacancies in:

• Emergency Department

We are looking for Clinical Support Workers who are capable of working in a busy, challenging and rewarding environment who possess excellent communication skills, can maintain a high degree of confidentiality and are able to work to deadlines, provide excellent personal care to our patients and work as part of team.

Duties will include providing a high standard of care by attending to aspects of patient personal hygiene, maintaining patient tissue integrity and providing pressure area care, recording of observations, liaising with the patient's families and the general public and supporting your colleagues in providing a positive experience for the patient.

The successful applicant for this post will be required to complete the necessary developmental training within an agreed timeframe to progress into the role of a Band 3 Clinical Support Worker.

We can offer a range of working opportunities covering a variety of shift patterns over a 7 day rota including early, lates and night duty.

**Please note that this position is within the Emergency Department until March 31st 2027 and then applicants may be redeployed within the trust***

Main duties of the job

• Providing patients with food and drink and assisting where needed
• Escorting and assisting patients in visiting the toilet, washing and getting dressed
• Supporting wound and skin management
• Recording and documenting patient observations e.g. temperature
• Recognising signs of deterioration and progression through observation and conversation and escalating any such matters promptly.
• Liaising with doctors, nurses, physiotherapists, porters and social workers
• Supporting the routine of the ward including responding to visitor and patient need

Please note that Skilled Worker visa sponsorship is not available for this post.

Applicants must therefore have the right to work in the UK without requiring Skilled Worker visa sponsorship for this role.For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.

About us

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Please be aware that this post requires an Enhanced DBS (Disclosure and Barring Service) check with barred lists, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain a overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.

Job responsibilities

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Person Specification

Qualifications

• Good standard of general education
• Care Certificate or working towards, this must be completed within first 3 months of employment
• Pass in GSCE's in Maths and English (4/C or above) or equivalent
• NVQ (National Vocational Qualifications) Level 2 in direct care/customer services or equivalent experience
• Successful completion of the Be AWARE to care course (or equivalent)

Knowledge & Skills

• Demonstrates good insight into roles and responsibilities of the post
• Able to demonstrate an understanding of principles of effective customer care
• Demonstrates an understanding of the importance of quality care
• Good verbal and non-verbal communication skills; especially with people with varying levels of understanding
• Demonstrates good literacy and written skills
• Able to present factual information and refer to questions to others where appropriate
• Able to deal with sensitive issues with tact and diplomacy
• Basic IT skills e.g use of emails

Experience

• Experience of working in a fast-paced environment
• Experience of time management
• Previous experience within healthcare / care setting
• Competence in the recording of clinical sign observations

Specific Job requirment

• Team player
• Self-motivated
• Willing to learn new skills
• Caring and compassionate attitude
• Reliable and trustworthy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.