Clinical Support Worker

NHS; Norwich; On-site; GBP 24,000 - 26,000; Full time

Job summary

Norfolk Community Health and Care NHS Trust is seeking Clinical Support Workers for the newly opened Willow Unit at Norwich Community Hospital. In this role, you will support patient reablement and recovery within a multidisciplinary team, providing high-quality personalized care to ensure patients achieve their independence.

Benefits

Flexible working

Training and career progression opportunities

Free staff gyms

Free counselling

Free physiotherapy

Regular refreshments

Qualifications

• Education to GCSE level Grade 5 in English and Mathematics or equivalent required.
• Care Certificate or equivalent health care experience essential.
• City and Guilds NVQ Level 3 qualifications are desirable.

Responsibilities

• Support patients with their washing/dressing and nutritional needs.
• Work as part of a multidisciplinary team to achieve care goals.
• Assist with the discharge process for patients by the MDT.

Skills

Good organisational skills

Good interpersonal and communication skills

Good numeracy and literacy skills

Basic I.T. and computer skills

Education

Education to GCSE level Grade 5 in English and Mathematics or equivalent

Care Certificate and or equivalent health care experience

City and Guilds NVQ Level 3 in Care/Health and Social Care

Job description

Job summary

We are unable to offer sponsorship for this post.

NCH&C is hiring Clinical Support Workers within the state-of-the-art Willow Unit. Recently opened at Norwich Community Hospital, the new facility provides a supportive and comfortable environment for 48 patients.

The restorative environment at Willow Unit enables patients to make steady, step-by-step improvements and gain independence as they prepare to return to the community. Patients are supported to play an active role in their own care and feel confident about performing daily activities when they leave.

Healthcare is delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and wellbeing.

NCH&C is proud to be a vibrant and inclusive employer of choice in Norfolk. Whatever your role, you can benefit from flexible working, training and career progression opportunities, and a comprehensive wellbeing offering including free staff gyms, free counselling, free physiotherapy, and regular refreshments.

Main duties of the job

Utilising the latest therapy and rehabilitation technology and practices, you will be a part of this new team and will play a pivotal role in supporting patients back into the community and, in this role, we can offer you the opportunity to play a significant part in creating a reablement culture within a brand-new unit.

Work as part of the team to deliver care in a reablement setting.

To support an environment where all team members are responsible for a reablement ethos using a positive risk-taking approach for patients, their carers and families.

To support patients being as independent as possible with their washing/dressing and nutritional needs.

To work as part of a multidisciplinary team within a quality framework to ensure that the highest standards of care are met.

To support and deliver innovation within discharge practice and pathways.

To work with system partners including the voluntary sector to ensure that patients experience a seamless transfer of care both into and onward from the unit.

Support the delivery and co-ordination of care to a named group of patients.

Work proactively within the team to achieve unit and trust goals and objectives.

Work with and promote recognised policies, protocols, and guidelines.

About us

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Details Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

839-7249734-BM

Job locations

Willow Unit, Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

Job description Job responsibilities

To carry out the instructions accurately and promptly of the reablement ward team who are professionally accountable for the delivery of care.

To work within an agreed reablement competency framework to support patients with their stated goals and within their functional capabilities.

To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.

To support patients emotional well-being by supporting positive conversations, actively encouraging, and promoting independence on a range of activities of daily living.

To accurately document all care delivered to patients, including recording documentation electronically on trust systems always maintaining confidentiality.

To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.

To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.

To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.

Provide and deliver a high standard of individualised personal care (e.g.: washing/dressing and nutritional needs) with a reablement ethos.

To keep the unit clean and tidy maintaining a safe environment.

To adhere to trust infection control procedures.

To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the registered nurse.

To support relatives under the guidance of the Multidisciplinary Team (MDT).

To assist with the discharge process for patients by the MDT.

Job description Job responsibilities

To carry out the instructions accurately and promptly of the reablement ward team who are professionally accountable for the delivery of care.

To work within an agreed reablement competency framework to support patients with their stated goals and within their functional capabilities.

To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.

To support patients emotional well-being by supporting positive conversations, actively encouraging, and promoting independence on a range of activities of daily living.

To accurately document all care delivered to patients, including recording documentation electronically on trust systems always maintaining confidentiality.

To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.

To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.

To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.

Provide and deliver a high standard of individualised personal care (e.g.: washing/dressing and nutritional needs) with a reablement ethos.

To keep the unit clean and tidy maintaining a safe environment.

To adhere to trust infection control procedures.

To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the registered nurse.

To support relatives under the guidance of the Multidisciplinary Team (MDT).

To assist with the discharge process for patients by the MDT.

Person Specification Qualifications Essential

• Education to GCSE level Grade 5 in English and Mathematics or equivalent.
• Care Certificate and or equivalent health care experience

Desirable

• City and Guilds NVQ Level 3 in Care/Health and Social Care

Skills, Abilities and Knowledge Essential

• Good organisational skills
• Basic I.T. and computer skills
• Good interpersonal and communication skills
• Good numeracy and literacy skills

Communication Essential

• Clear oral and written communication

Desirable

• Basic computer skills

Personal and People Development Essential

• Polite/courteous
• Caring personality
• Sensitive and tolerant
• Resilient

Other Essential

• Able to make own travelling arrangements
• May be required to work in other community hospital's within our trust in order to meet the needs of the service

Desirable

• Ability to work 12.5 hour shift day/night patterns

Person Specification Qualifications Essential

• Education to GCSE level Grade 5 in English and Mathematics or equivalent.
• Care Certificate and or equivalent health care experience

Desirable

• City and Guilds NVQ Level 3 in Care/Health and Social Care

Skills, Abilities and Knowledge Essential

• Good organisational skills
• Basic I.T. and computer skills
• Good interpersonal and communication skills
• Good numeracy and literacy skills

Communication Essential

• Clear oral and written communication

Desirable

• Basic computer skills

Personal and People Development Essential

• Polite/courteous
• Caring personality
• Sensitive and tolerant
• Resilient

Other Essential

• Able to make own travelling arrangements
• May be required to work in other community hospital's within our trust in order to meet the needs of the service

Desirable

• Ability to work 12.5 hour shift day/night patterns

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Norfolk Community Health and Care NHS Trust

Address

Willow Unit, Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details Employer name

Norfolk Community Health and Care NHS Trust

Address

Willow Unit, Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)