Clinical Support Team Administrator

NSFT Jobs; Norwich; On-site; GBP 20,000 - 23,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust in Norwich seeks a Band 3 Clinical Support Team Administrator to back the Crisis Resolution Home Treatment Team at Hellesdon Hospital. The role covers a range of administrative duties to meet the needs of clinical teams and service users, requiring full admin experience and diary management.

You will attend meetings, take high‑quality minutes, and support senior colleagues within a friendly team.

Qualifications

• Full administration experience essential.
• Proficient in Word, Excel and Outlook.

Responsibilities

• Provide direct support to the clinical team and Clinical Team Managers.
• Attend meetings, take minutes to a high standard and follow up actions.
• Diary management and support to senior colleagues.

Skills

Interpersonal skills

Confidentiality

Diary management

Teamwork

Adaptability

Tools

Microsoft Office

Lorenzo

ESR

Job description

Are you able to work autonomously but also integrate as part of a team? Are you committed to taking pride in your work?

We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our Crisis Resolution Home Treatment Team (CRHTT) , based at Hellesdon Hospital. This role will involve a range of administration duties to meet the needs of our clinical teams and service users.

Effective team work skills and a commitment to the provision of a positive service user experience is essential.

You will be joining a demanding fast paced environment using the Trust’s EPR.

Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.

• Working hours will be 37.5 over a 5 day week, Monday to Friday, however part time hours would be considered.
• The position is based at Hellesdon Hospital, Norwich where on-site parking is available.
• Occasional travel may be required and flexibility essential.

The primary responsibilities of the role involve providing direct support to the clinical team and the Clinical Team Managers.

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.

Full administration experience will be essential for this role. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.

You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo and ESR would be an advantage but is not essential as full training will be provided. Diary management and the ability to support senior colleagues are also essential.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

This could be your first step in developing a career with the NHS; we are passionate about Continuous Personal Development (CPD) and encourage staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations.

For further details / informal visits contact: Name: Amy Moore Job title: Business Support Manager Email address: [e-mail]