Clinical Support Team Administrator

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST; Lowestoft; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider is seeking an enthusiastic Clinical Team Administrator to join their Older Peoples community team in Lowestoft. This permanent position requires excellent communication skills, administrative experience, and proficiency in Microsoft Office. The candidate will provide support to a busy multidisciplinary team, handle sensitive information, and ensure efficient patient referral processes. The role emphasizes a supportive environment with opportunities for professional development.

Qualifications

• Experience supporting a busy team.
• Strong knowledge of Microsoft Office packages.
• Ability to maintain strict confidentiality.

Responsibilities

• Provide secretarial support to the clinical team.
• Input and access information using electronic systems.
• Process patient referrals and liaise with GPs and clinical staff.
• Handle sensitive calls from individuals.
• Take and process minutes for teams.

Skills

Strong communication skills

Ability to prioritise and manage multiple tasks

Demonstrable administrative experience

Excellent time-management skills

Confident handling of calls

Flexible response to service needs

Experience of working to deadlines

Understanding of confidentiality

Tools

Microsoft Office

Electronic systems

Trust systems (Lorenzo)

Job description

Position

We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Older Peoples community team based at Carlton Court Hospital in Carlton Colville, Lowestoft. The role will be offered on a permanent basis, 2 days a week (to include a Monday).

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge, and we may ask you to spend time networking with other bases to facilitate this process.

This role will require a confident, level‑headed individual who has experience of supporting a busy team, is able to respond to changing priorities and deliver accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafés, shops and theatres. We have excellent shopping, eating out, top‑ranking schooling and affordable house prices too.

Key Responsibilities

• Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
• Use electronic systems to input and access information as required by the clinical multidisciplinary team.
• Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
• Liaise with clinical team members in relation to urgent referrals or other emergencies.
• Provide non‑clinical information to patients and families, where necessary, including cancellation of appointments.
• Take and process minutes for teams (across the Locality).

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities. If you feel you have what it takes to make a difference in your local communities, click APPLY!

Ideal Candidate

You will be joining a fast‑paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.

• Strong communication skills.
• Ability to prioritise and manage multiple tasks at once.
• Demonstrable administrative experience.
• Excellent time‑management skills, a positive approach and the ability to remain calm under pressure.
• Confident and sensitive handling of telephone calls from distressed or upset individuals.
• Flexible response to service needs and creative thinking.
• Experience of working to deadlines, on your own initiative and maintaining strict confidentiality.

The successful candidate will need to have the ability to deal with telephone calls confidently and sensitively from individuals who may sometimes be distressed or upset.

You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.