Clinical Support Coach

Maximus; Birmingham; On-site; GBP 38,000 - 60,000; Full time

Job summary

MAXIMUS is a global organisation delivering health and employment services in the UK, with a hybrid Clinical Support Coach role focused on outcome-based delivery, assessments and HP coaching. The role emphasizes weekly clinical support for Health Practitioners, onboarding new entrants, and shared learning sessions to boost capability and service quality.

Suitable candidates are qualified health professionals with at least one year of experience, capable of delivering productivity and quality

Qualifications

• Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic, doctor)
• Competent Disability Analyst
• Worked as a competent health professional for a minimum of 1 year
• Approval and consistent performance in key tasks for role
• Able to deliver productivity and quality standards agreed between Maximus and the Department
• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
• Creating and executing action plans to drive performance improvement
• Able to coach and inspire HPs

Responsibilities

• Conducting outcome-based delivery activities – performing assessments and audits as required by business needs to ensure compliance and quality standards.
• Providing weekly clinical support to Health Practitioners (HPs) – dedicating scheduled time each week to support HPs, focusing on skill development and progression.
• Supporting new entrants through coaching – engaging with new entrants individually and in group sessions to build confidence, competence, and clinical capability.
• Facilitating shared learning sessions – organizing and leading group sessions to promote knowledge sharing and best practices among HPs.
• Covering the HP helpline with a coaching approach – responding to queries on the HP helpline, guiding practitioners with a coaching mindset to encourage autonomy and problem-solving.
• Acting as a role model for best practice – demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.
• Promoting continuous development and team support – encouraging ongoing learning and collaboration within the HP team to maintain high-quality service delivery.

Skills

Coaching

Communication

Relationship building

Adaptability

Education

Qualified health professional

Job description

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. TheClinicalSupport Coachhas a hybrid role of outcome related delivery (assessments/audit depending on business need), with a set amount of time weekly for HP clinical support. This is primarily focussed on new entrants, ensuing weekly time with each new starter to support progression and develop skillset, with group shared sessions. They also provide cover for the HP helpline, ensuring that queries are supported with a coaching mindset and encouraging HP autonomy. They act as an example of best practice and role models for our HP team.

Accountabilities

1. Conducting outcome-based delivery activities – performing assessments and audits as required by business needs to ensure compliance and quality standards.

2. Providing weekly clinical support to Health Practitioners (HPs) – dedicating scheduled time each week to support HPs, focusing on skill development and progression.

3. Supporting new entrants through coaching – engaging with new starters individually and in group sessions to build confidence, competence, and clinical capability.

4. Facilitating shared learning sessions – organizing and leading group sessions to promote knowledge sharing and best practices among HPs.

5. Covering the HP helpline with a coaching approach – responding to queries on the HP helpline, guiding practitioners with a coaching mindset to encourage autonomy and problem-solving.

6. Acting as a role model for best practice – demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.

7. Promoting continuous development and team support – encouraging ongoing learning and collaboration within the HP team to maintain high-quality service delivery.

Key contacts and relationships

Internal

Service Delivery Manager

Clinical Assurance Leads

Heads of Clinical Assurance & Audit

Operational Delivery Manager

External

DWP contractual meetings as required (SLPM representation).

Qualifications & Experience

Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic, doctor)

Competent Disability Analyst

Worked as a competent health professional for a minimum of 1 year

Approval and consistent performance in key tasks for role

Able to deliver productivity and quality standards agreed between the Maximus and the Department

Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus

Creating and executing action plans to drive performance improvement

Able to coach and inspire HPs

Able to build strong working relationships, influencing and empowering others to make pro-active decisions

Display confidence and a calm and steady presence to effectively manages difficult situations

Coaching Experience

Partners Effectively.

Creates Innovative Solutions.

Focuses on the Customer .

Demonstrates Compassion.

Takes Responsibility & Acts with Integrity.

A commitment to the principles and practices of diversity, equity, and inclusion.

Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct

Complies with all applicable continuous professional development requirements

Able to effectively develop and support HPs to improve maintain performance standards

Able to ensure that professional practice standards and "best practice" are maintained in all areas of work

Flexible and adaptable

Able to understand and respond proactively to changing customer needs

Able to collaborate effectively with wide variety of needs to drive a performance culture

Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences

Able to drive innovation, and identify ideas and solutions to benefit the wider business

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.