Clinical Support Coach

Maximus; Leicester; On-site; GBP 42,000 - 54,000; Full time

Job summary

Maximus is seeking an experienced health professional to lead outcome-based delivery, provide weekly clinical support to Health Practitioners, and coach new entrants while facilitating knowledge sharing.

You will model best practice, support continuous development, and guide HPs to maintain high-quality service delivery within the department.

Qualifications

• Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic, doctor)
• Competent Disability Analyst
• Minimum 1 year experience as a health professional
• Ability to deliver productivity and quality standards
• Able to coach and inspire HPs
• Able to build strong working relationships
• Calm and steady presence in difficult situations

Responsibilities

• Conduct outcome-based delivery activities including assessments and audits for compliance and quality standards.
• Provide weekly clinical support to Health Practitioners (HPs) to develop skills and progression.
• Coach new entrants individually and in group sessions to build confidence and clinical capability.
• Facilitate shared learning sessions to promote knowledge sharing and best practices.
• Cover the HP helpline with a coaching approach to guide practitioners and encourage autonomy.
• Act as a role model for best practice and maintain high professional standards.
• Promote continuous development and team support to sustain service quality.

Skills

Coaching

Relationship building

Communication

Stakeholder engagement

Education

Qualified health professional

Disability Analyst

1 year health experience

CPD standards adherence

Job description

Accountabilities

1. Conducting outcome-based delivery activities - performing assessments and audits as required by business needs to ensure compliance and quality standards.
2. Providing weekly clinical support to Health Practitioners (HPs) - dedicating scheduled time each week to support HPs, focusing on skill development and progression.
3. Supporting new entrants through coaching - engaging with new starters individually and in group sessions to build confidence, competence, and clinical capability.
4. Facilitating shared learning sessions - organizing and leading group sessions to promote knowledge sharing and best practices among HPs.
5. Covering the HP helpline with a coaching approach - responding to queries on the HP helpline, guiding practitioners with a coaching mindset to encourage autonomy and problem-solving.
6. Acting as a role model for best practice - demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.
7. Promoting continuous development and team support - encouraging ongoing learning and collaboration within the HP team to maintain high-quality service delivery.

Key contacts and relationships

• Internal
  • Service Delivery Manager
  • Clinical Assurance Leads
  • Heads of Clinical Assurance & Audit
  • Operational Delivery Manager
• External
  • DWP contractual meetings as required (SLPM representation).

Qualifications & Experience

Essential

• Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic, doctor)
• Competent Disability Analyst
• Worked as a competent health professional for a minimum of 1 year
• Approval and consistent performance in key tasks for role
• Able to deliver productivity and quality standards agreed between the Maximus and the Department
• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
• Creating and executing action plans to drive performance improvement
• Able to coach and inspire HPs
• Able to build strong working relationships, influencing and empowering others to make pro-active decisions
• Display confidence and a calm and steady presence to effectively manages difficult situations

Desirable

• Coaching Experience
• Maximus Competencies
  • Embraces Respect.?
  • Partners Effectively.
  • Creates Innovative Solutions.
  • Focuses on the Customer?.
  • Demonstrates Compassion.?
  • Takes Responsibility & Acts with? Integrity.
• A commitment to the principles and practices of diversity, equity, and inclusion.
• Individual Competencies
  • Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct
  • Complies with all applicable continuous professional development requirements
  • Able to effectively develop and support HPs to improve maintain performance standards
  • Able to ensure that professional practice standards and "best practice" are maintained in all areas of work
  • Flexible and adaptable
  • Able to understand and respond proactively to changing customer needs
  • Able to collaborate effectively with wide variety of needs to drive a performance culture
  • Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences
  • Able to drive innovation, and identify ideas and solutions to benefit the wider business

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess th