Clinical Support Administration Roles - Centralised Recruitment - B2/3

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a leading healthcare provider in Oxford as a Band 3 Clinical Support Administrator. This role is vital to ensuring smooth operations in hospital wards, directly impacting patient care. You will support clinical staff and contribute to a compassionate healthcare environment. Opportunities for professional development and a collaborative work culture await you.

Benefits

Flexible working

Competitive salary

Health insurance

Retirement plans

Professional development opportunities

Qualifications

• Prior experience in a healthcare or administrative role is preferred but not essential.

Responsibilities

• Provide primary administrative support to named Consultant/s and clinical staff.
• Maintain an accurate and current filing system for patient records.
• Monitor urgent investigation requests to ensure they are processed appropriately.

Skills

Communication Skills

Attention to Detail

Empathy and Compassion

Organisational Skills

Education

GCSE or equivalent in English and Maths, grades A-C

Tools

Microsoft Office

Job description

Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email:[e-mail] .

Domestic,catering,porteringandmaintenance engineerservices at some of our hospitals are provided by our PFI partners. For these jobs, please seevacancies with our PFI partners .

Clinical Support Administration Roles - Centralised Recruitment - B2/3

NHS AfC: Band 3

Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours 37.5 hours per week (Fulltime) Job ref 321-CENT-7193200-B2/3

Site John Radcliffe Hospital, Neuroradiology, West Wing Town Headington, Oxford Salary £24,625 - £25,674 per annum/pro rata Salary period Yearly Closing 18/05/2025 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel .

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visitwww.ouh.nhs.uk/about/vision-and-values

Job overview

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Main duties of the job

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Bands 2 and 3 roles across the organisation:

• Radiology Appointments Clerk, Fulltime, 37.50 hours per week, Site- John Radcliffe Hospital, Neuroradiology, West Wing

When applying please:

• Include as much detail as possible in the application inc. qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify if you have a strong desire to work in a certain department or role type
• Let us know if you want full time or part time work

Shortlisting will be carried out on: W/C 21st May 2025

The interview date for successful candidates will be: 27th May 2025

If you are ready to make a meaningful difference in the lives of our patients and be part of a dynamic healthcare team, we would love to hear from you! Apply now to support our clinical areas and embark on a rewarding journey in the Trust.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities

What we are looking for:

• Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
• Attention to Detail: Accuracy in managing patient records and administrative tasks.
• Empathy and Compassion: A genuine desire to help others and provide exceptional patient care.
• Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
• Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
• Qualifications: GCSE or equivalent in English and Maths, grades A-C
• Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages

What We Offer:

• Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
• Professional Development: Opportunities for training and career advancement within the healthcare sector.
• Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
• Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.

Example duties and responsibilities:

• Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
• Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Maintain patient confidentiality at all times.

Please review the individual job descriptions for more information.

Person specification

Experience & Skills

• MS office and applications (including Word, Excel and Outlook)

Qualifications

• GCSE or equivalent in English and Maths, grades A-C

Communication Skills

• Excellent customer care and communication
• Ability to adapt communication style as required

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Benolin Dhishanth Job title Resourcing Department Team Leader Email address [e-mail]

If you have problems applying, contact

Address Corporate, Estates, ROE & SUWON
OUH Recruitment Team
Telephone [phone]

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

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