Clinical Specialist -Trauma|Johnson & Johnson MedTech | Orthopaedics South Central

Johnson & Johnson Innovative Medicine; Leeds; On-site; GBP 70,000 - 90,000; Full time

Job summary

Johnson & Johnson in Leeds seeks a Clinical Specialist - Trauma to drive sales of the DPS portfolio, manage surgeon accounts, and train clinical staff in inventory and product usage. You will work closely with cross-functional teams to optimise outcomes and ensure high customer satisfaction.

This role emphasizes clinical credibility, fast-paced healthcare knowledge, and a collaborative approach to delivering innovative orthopaedic solutions. Join a global leader committed to patient care.

Qualifications

• Strong clinical credibility and customer focus.
• Experience in medical device sales or healthcare environment preferred.
• Ability to thrive in a dynamic, fast-paced healthcare setting.

Responsibilities

• Strive for positive customer experience of DPS in all allocated accounts in region.
• Responsive in-person/phone case support for valid customer requests and complex surgeries with new product innovation.
• Identify and execute opportunities for optimising consignment.
• Manage inventory in partnership with customer.
• Provide customer training on inventory management best-practice and partnership with Depuy Synthes.
• Proactive contribution to the regional achievement of the pull-back target.
• Ensure FOL inventory requests reflect needs-based demand.

Skills

Account Management

Analytical Reasoning

Business Behaviour

Collaboration

Cultural Competence

Customer Analytics

Customer Centricity

Healthcare Trends

Learning Agility

Market Knowledge

Market Research

Oracle CDM

Problem Solving

Sales

Solutions Selling

Sustainable Procurement

Vendor Selection

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Professional

All Job Posting Locations:

Leeds, West Yorkshire, United Kingdom

Job Description:

At Johnson & Johnson, our company’s ethical character is defined by our people. We strive to attract people with strong, positive values, and we develop, reinforce and reward those values. Our special set of values is embodied in Our Credo, a respected, legendary document that has guided our company for almost 70 years. As our ethical framework, it outlines our responsibility to our customers, employees, communities and stockholders. As you get to know us, you’ll realize that our people choose to live Our Credo - to work at making it vital day-in and day-out - not because it is required, but because it feels right.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Clinical Specialist -Trauma

Roles & Responsibilities

Account Management

• Strive for positive customer experience of DPS in all allocated accounts in region
• Responsive in-person/phone case support for valid customer requests, complex surgeries with new product innovation.
• Identify & execute opportunities for optimising consignment
• Manage inventory in partnership with customer
• Provide customer training on inventory management best-practice and partnership with Depuy synthes
• Proactive contribution to the regional achievement of the pull-back target
• Ensure FOL inventory requests are needs-based and that NBW requests accurately reflect the realistic opportunity size and demand

Inventory Management:

• Identify & execute opportunities for optimising consignment
• Manage inventory in partnership with customer
• Provide customer training on inventory management best-practice and partnership with Depuy synthes
• Proactive contribution to the regional achievement of the pull-back target
• Ensure FOL inventory requests are needs-based and that NBW requests accurately reflect the realistic opportunity size and demand

Training & Education:

• Provide regular training of all clinical staff (consultants, registrars, theatre staff) on product and principles, to ensure safe and effective use of products, provide value to customers and to upskill to reduce reactive service demand
• Enhance training events with appropriate resources (kit, demo, sawbones marketing collateral, iPad, videos etc)
• Identify Prof Ed needs and target relevant courses for customers in need of development
• Ensure positive and meaningful Prof Ed engagement for customers; complete pre and post-training calls to prep/de-brief on the education episode

Sales Execution

• Continuous pursuit of opportunities to sell the full DPS portfolio within a procedure to achieve targets
• 80% customer facing time, zero blank days, log in OF in a consistent and timely manner
• Take ownership of professional development in product, process and healthcare environment expertise
• Conduct in-theatre product evaluations, promote and share DPS activity with clinical & non-clinical stakeholders, generate and share service reports
• Effective use of sales aids, marketing collateral and digital resources to enhance product demonstrations during customer calls and product training
• Collaborate with colleagues across functions (marketing, prof ed, HCC, commercial) and across business units to support and enhance our customers’ DPS experience

Challenger & procedural selling:

DPS brand and product promotion:

Business acumen:

KOL management:

What You’ll Bring

• Passion for advancing patient care through innovative technology.
• Strong clinical credibility and customer focus.
• Ability to thrive in a dynamic, fast-paced healthcare environment.
• Collaborative approach and commitment to continuous learning.
• Commercial awareness combined with exceptional service delivery.

Why Join Johnson & Johnson?

• Career development within a global healthcare leader.
• Comprehensive training and professional development.
• Collaborative and inclusive culture guided by Our Credo.
• Chance to make a meaningful impact on patient outcomes and healthcare innovation.

Join us and help shape the future of orthopaedic surgery through robotics, innovation, and clinical excellence.

Johnson & Johnson is an Equal Opportunity Employer and values diversity, inclusion, and belonging in the workplace.

Preferred Skills:

Account Management, Analytical Reasoning, Business Behavior, Collaboration, Cultural Competence, Customer Analytics, Customer Centricity, Healthcare Trends, Learning Agility, Market Knowledge, Market Research, Oracle Customer Data Management (CDM), Problem Solving, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection