Clinical Services Care Coordinator

NHS; Canterbury; On-site; GBP 15,000 - 25,000; Part time

Job summary

Join the NHS as a Clinical Services Care Coordinator in Canterbury, delivering high-quality patient support and administrative services. This part-time role requires strong organizational skills and a commitment to improving patient outcomes. Ideal candidates will have experience in general practice administration and excellent interpersonal skills.

Qualifications

• Ability to follow policies and procedures.
• Knowledge of GP Contracts, QOF, and Enhanced Services.
• Up-to-date with mandatory and role-specific training.

Responsibilities

• Support the Clinical Services Team with administrative tasks.
• Liaise with clinical team and support services.
• Utilize IT/software to improve patient care.

Skills

Interpersonal Skills

Communication Skills

Time Management

Attention to Detail

Flexibility

Education

Good literacy and numeracy skills

Experience in general practice administration

Tools

Microsoft Office

EMIS

Ardens

iPlato

Job description

Part-time role for 25-30 hours per week. This advert will close early if sufficient applicants are received.

The Clinical Services Care Coordinator is primarily responsible for supporting the Clinical Services Team with regards to delivery of services offered at the practice. The focus of the team is to ensure high-quality care for patients through a well-coordinated administrative system, which offers a holistic approach to improve patient outcomes and experience.

The role includes providing administrative support to help deliver GMC and non-GMC work, including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts, and other schemes as required.

Liaising with and supporting the Clinical Team, practice staff, contractors associated with the practice, and third parties.

Helping to improve systems and processes, including utilizing software/technology to enhance patient care and outcomes.

Main duties of the job

• Provide administrative support to the Clinical Services Team regarding GMS and Non-GMS work, including QOF, Enhanced Services, AQP Contracts, and other schemes.
• Liaise with and support the clinical team, practice staff, associated contractors, and third parties as necessary.
• Effective use of IT/software to assist in managing the practice population, including EMIS, Ardens, and iPlato.
• Utilize EMIS searches and reports for chronic disease monitoring, audits, and other monitoring as required.
• Assist with mail merges and text messaging campaigns for chronic disease management, vaccinations, health promotion, or patient feedback.
• Support the Coding Team with filing documents and basic coding as required.
• Attend internal and external meetings as appropriate.
• Keep up-to-date with mandatory and role-specific training, and attend relevant courses and events.
• Assist in solving day-to-day IT, systems, and workload issues.
• Maintain familiarity with organizational policies and procedures.
• Undertake other duties appropriate to the role.

About us

Canterbury Medical Practice aims to provide the highest standard of clinical care to the 24,000 registered patients and those seen in our clinics. We collaborate with other healthcare providers and support organizations to enable more patients to be treated in primary care settings, closer to home. We embrace continuous improvement and strive to be available when patients need consultations. Our holistic approach to patient care includes a strong training ethos with opportunities for staff development.

Job responsibilities

The successful candidate will develop and maintain systems that improve outcomes and patient experiences. They will be proactive, highly organized, and able to prioritize workloads effectively under pressure.

Full job description attached.

Person Specification

Experience

• Ability to follow policies and procedures
• Good knowledge of Microsoft Office, including Excel
• Understanding of GP Contracts, QOF, and Enhanced Services
• Familiarity with DART, Docman, Health Options, Ardens, iPlato, etc.

Personal Qualities

• Good interpersonal and communication skills
• Initiative and sound judgment
• Highly organized with excellent attention to detail
• Drive to deliver excellent patient services
• Integrity and confidentiality
• Time management and workload prioritization skills
• Flexibility and team supportiveness
• Polite, confident, enthusiastic, motivated
• Adaptability and teamwork
• Ability to work under pressure and meet deadlines

Qualifications

• Good literacy and numeracy skills
• Up-to-date with mandatory and role-specific training
• Experience in general practice administration

Disclosure and Barring Service Check

This post requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.