Clinical Sales Specialist

Johnson Johnson; Leeds; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Online Digital GP

Private healthcare

Gym memberships

Job summary

DePuy Synthes, a part of Johnson & Johnson, is expanding our Leeds-area sales team and seeking a Sales Specialist to drive the DPS portfolio with key accounts in the region.

You will lead account management, deliver hands-on training to clinical staff, and collaborate with marketing, prof ed, and commercial functions to enhance the customer experience and outcomes. This role offers a path within a global healthcare leader.

Qualifications

• Experience in medical devices or orthopaedics preferred.
• Ability to manage key regional accounts and drive service levels.
• Strong communication and training delivery skills.

Responsibilities

• Strive for positive customer experience across allocated accounts.
• Provide in-person/phone support for complex surgeries and requests.
• Identify opportunities to optimise consignment and manage SLOB.
• Train clinical staff on product use and education programs.
• Pursue opportunities to sell DPS portfolio and meet targets.
• Promote DPS activity and deliver service reports.
• Develop and execute stakeholder engagement plans across functions.

Skills

Account management

Inventory management

Training

Sales execution

Product promotion

Business acumen

Relationship building

Job description

DePuy Synthes offer an unparalleled breadth and depth of products, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, craniomaxillofacial, power tools and biomaterials. Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. We have an exciting role within our team as a Sales Specialist supporting Leeds area.

Account Management

• Strive for positive customer experience of DPS in all allocated accounts in region
• Responsive in-person/phone case support for valid customer requests, complex surgeries/NPIs/NBWs

Inventory Management

• Identify & execute opportunities for optimising consignment
• Manage SLOB in partnership with customer
• Provide customer training on inventory management best-practice and partnership with DPS
• Proactive contribution to the regional achievement of the pull-back target
• Ensure FOL inventory requests are needs-based and that NBW requests accurately reflect the realistic opportunity size and demand

Training & Education

• Provide regular training of all clinical staff (consultants, registrars, theatre staff) on product and principles, to ensure safe and effective use of products, provide value to customers and to upskill to reduce reactive service demand
• Enhance training events with appropriate resources (kit, demo, sawbones marketing collateral, iPad, videos etc)
• Identify Prof Ed needs and target relevant courses for customers in need of development
• Ensure positive and meaningful Prof Ed engagement for customers; complete pre and post-training calls to prep/de-brief on the education episode

Sales Execution

• Challenger & procedural selling:
• Continuous pursuit of opportunities to sell the full DPS portfolio within a procedure to achieve targets
• 80% customer facing time, zero blank days, log in OF in a consistent and timely manner
• Take ownership of professional development in product, process and healthcare environment expertise

DPS brand and product promotion

• Conduct in-theatre product evaluations, promote and share DPS activity with clinical & non-clinical stakeholders, generate and share service reports
• Effective use of sales aids, marketing collateral and digital resources to enhance product demonstrations during customer calls and product training
• Collaborate with colleagues across functions (marketing, prof ed, HCC, commercial) and across business units to support and enhance our customers' DPS experience

Business acumen

• Account planning and execution; create and update business plan throughout the year, during 1-2-1s and reviews with RSM
• KOL management:
• Contribute to SS/SBMs' stakeholder maps, customer profiling and influence maps to ensure all stakeholders are effectively and deeply understood
• Create and execute stakeholder engagement plans, based on decision making ability and influence on the buying decision
• Proven successful track record in selling, ideally within the Medical Devices sector/ Orthopaedics
• Networking - proactive in business situations; expands network continually; comfortable in meeting new people and stimulating conversation
• Collaborating and teaming - team player, actively engages and collaborates across functional boundaries.
• Influencing and business partnering skills - understands stakeholder's requirements, ability to analyse requirements and develop strategies that drives the adoption of technologies and become a trusted business advisor providing solutions.
• Ability to build trust with customers by asking probing questions that helps the customer achieve their objectives, acting in a consultative manner.
• Influencing and business partnering skills - understands stakeholders requirements, ability to analyse requirements and develop strategies that drives the adoption of technologies and become a trusted business advisor providing solutions.
• Ability to build trust with customers by asking probing questions that helps the customer achieve their objectives, acting in a consultative manner.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit., DePuy Synthes is the largest, most innovative and comprehensive orthopaedic and neurological business in the world., By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world's healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there's no end to the lasting impact we can make together. And that changes everything.

What's in it for YOU ? It's important to us that you feel you can bring your whole self to work; at Johnson & Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include: online Digital GP, private healthcare, Retail Vouchers, Discounted & Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.