Clinical Performance Lead (WCA)

Ascenti Physio; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Vitality membership

Discounts and benefits

Job summary

Advo Health is seeking a Clinical Performance Lead to oversee WCA clinical performance within the Clinical Performance Team. You will manage quality standards, productivity, staff development and service level targets.

You will provide clinical leadership, coach team members, and utilise data and technology to drive continuous improvement while maintaining approval status. Occasional travel within Kent and Sussex is expected.

Qualifications

• Extensive knowledge of WCA assessment handbook and A-grade criteria.
• Ability to monitor and evaluate performance metrics and implement improvements.
• Strong leadership, mentoring and coaching skills.
• Experience delivering quality assurance activities for WCA Qualifications.
• Secretary of State Approval in WCA Professional Registration.

Responsibilities

• Support and lead on all WCA clinical related performance metrics within the team and implement strategies to enhance performance.
• Provide visible leadership and direction to WCA Healthcare Professionals to enable quality delivery, volume, and customer service metrics.
• Deliver team objectives and performance against targets through robust performance management methods.
• Motivate and coach team members through CPD and develop potential for succession planning.
• Utilise technology and management information to analyse performance and drive productivity and quality.
• Investigate customer complaints and address serious complaints as required.
• Report performance metrics with deviation explanations and corrective plans.
• Communicate changes in assessment procedures and best practices requirements.
• Maintain governance, ensure targets are met, and know when to expand.
• Maintain approval status and ensure adequate clinical assessments monthly.

Skills

Leadership

Coaching

Communication

Analytical skills

Microsoft 365

Tools

Microsoft 365

Job description

Advo Health is the largest and leading subcontractor in government health assessments. Carried out by our community of experienced healthcare professionals throughout the UK, these independent assessments help the Department of Work and Pensions (DWP) to understand how a health condition or disability is affecting a claimants daily life. This ensures that the system is fair and that those who are most in need of help and support receive it.

Your purpose

As the Clinical Performance Lead, you will be a key member of the Clinical Performance Team, responsible for overseeing the WCA clinical performance within your team. This includes managing quality standards, productivity, staff development, and meeting service level performance targets.

You will provide clinical leadership and expertise to ensure the delivery of consistent, high-quality reports while developing and implementing strategies to drive continuous improvement and enhance performance. Your role involves direct management of clinical roles within your team, motivating and coaching team members, and utilising technology and performance metrics to enhance productivity and quality. You will also maintain approval status by conducting a sufficient volume of clinical assessments to stay proficient and serve as a role model for your team.

How your role fits within our team

As a Clinical Performance Lead, you will report directly to the Clinical Performance Manager and be a key member of the Clinical Performance Team. You will work closely with the Advo management team, engaging with both operational and clinical specialists, as well as broader stakeholders. Your role will be instrumental in delivering the service and leading on day-to-day clinical performance requirements within your team. This includes driving clinical excellence, supporting your colleagues, and ensuring that quality and performance targets are consistently met. You will be pivotal in fostering a culture of continuous improvement and clinical excellence within the team.

Key responsibilities

• Support and lead on all WCA clinical related performance metrics within the team and implement strategies to continuously enhance performance.
• Provide visible leadership and direction to WCA Healthcare Professionals to enable the effective delivery of quality expectations, volume delivery, and customer service related measures.
• Deliver team objectives and performance against targets through robust performance management methods.
• Motivate, inspire and coach team members through continuous professional development and recognising exceptional performance, and developing team members with potential in support of effective succession planning.
• Utilisation of technology and management information to effectively analyse performance and implement actions to enhance quality and productivity.
• Support in the Investigation of customer complaints and escape serious complaints as required.
• Effective reporting of performance metrics. Where necessary providing an explanation of deviation from targets, and plans for corrective actions as agreed.
• Communicate changes in assessment procedures and best practices requirements.
• Ensure strong working relationships and facilitate communication and engagement, whilst building a culture of clinical excellence and continuous improvement.
• Adhere to the governance structure in place, ensuring requirements are met, and equally knowing when to expand.
• Maintain approval status and conduct the expected volume of clinical assessments per month to ensure you maintain a high clinical skill level and staff have the opportunity to shadow, observe and learn from you.

Benefits and rewards

Alongside the significant investment in training, you will enjoy a recently enhanced benefits package, including Vitality membership, access to great discounts and more. Learn more here: advohealth.co.uk/jobs/

Responsibilities

You must hold full registration with one of the following professional bodies:

• Nursing and Midwifery Council (NMC), as an RGN, RMN, RLDN.
• Health and Care Professionals Council (HCPC), as a Physiotherapist or Occupational Therapist.
• General Medical Council (GMC)

Full registration is essential and must be maintained throughout employment.

Qualifications

Essential experience and qualifications

• Extensive knowledge of the WCA assessment handbook and what constitutes an A-grade assessment
• Ability to monitor and evaluate performance metrics and implement strategies to enhance performance
• Enthusiastic and confident with experience in building strong working relationships, and influencing and empowering others to deliver results.
• An understanding of how to drive clinical quality improvements in both individual and team performance
• Strong leadership, mentoring and coaching skills
• Ability to maintain strict adherence to internal policies and internal controls within the business
• Able to employ a variety of media to communicate effectively, with an understanding of how to influence a range of audiences
• Understanding of incident management and broader governance requirements, and knowing when to expand
• Ability to provide a calm and steady presence to effectively manage difficult situations.
• Ability to work in a fast-changing, complex, multi-stakeholder environment – comfortable dealing with ambiguity.
• Strong interpersonal, communication, and analytical skills
• Excellent computer literacy and IT skills, particularly working within Microsoft 365
• You must have a minimum of 2 years broad post-registration experience working within your related healthcare field
• Experience in delivering quality assurance activities for WCA Qualifications
• Secretary of State Approval in WCA Professional Registration

Please note, whilst this role is remote, it will include occassional travel within Kent and Sussex.