Clinical Ops Leader — Complex Care (On-Site Bedford)

OneCall24 Healthcare; Bedford; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

£500 joining bonus

Mileage compensation

Job summary

OneCall24 Healthcare in Bedford is seeking a Clinical Operational Manager to lead a residential complex care service, ensuring person-centred, high-quality care for three young adults and a 25-strong care team. The role spans clinical oversight, audits, and staff development in a dynamic environment.

The ideal candidate is an RN with NMC registration, experienced in complex care and leadership, ready to supervise a multi-disciplinary team and drive continuous improvement in clinical practice.

Qualifications

• Registered Nurse – Adult/LD with valid NMC registration.
• Experience in Complex Care and supporting individuals with a learning disability.
• Leadership experience and ability to manage a multi-disciplinary team.

Responsibilities

• Provide leadership to the service manager and care team.
• Carry out care plan and risk assessment reviews.
• Conduct medication and clinical audits to ensure compliance.
• Provide clinical supervision, training, and competency assessments for care staff.
• Support the delivery of safe, person-centred care for individuals with long-term and complex conditions.
• Liaise with MDTs to ensure cohesive clinical support.
• Participate in audits, spot checks, and feedback sessions to drive improvement.
• Maintain clinical skills and knowledge through ongoing development.
• Build strong relationships with care teams, management, clients and families.
• Oversee a team of 20–30 care workers and monitor care provision.
• Provide clinical escalation out of hours with the Clinical Lead team.

Skills

Leadership

Care plan reviews

Audits

Clinical supervision

MDT liaison

Education

Nursing qualification (RN) with NMC registration

Job description

OneCall24 Healthcare in Bedford is seeking a Clinical Operational Manager to lead a residential complex care service, ensuring person-centred, high-quality care for three young adults and a 25-strong care team. The role spans clinical oversight, audits, and staff development in a dynamic environment.

The ideal candidate is an RN with NMC registration, experienced in complex care and leadership, ready to supervise a multi-disciplinary team and drive continuous improvement in clinical practice.