Clinical Operations Lead – Complex Care

OneCall24 Healthcare; Bedford; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Joining bonus (£500 after first month)

Mileage reimbursement

Job summary

OneCall24 Healthcare in Bedford on site is seeking a Clinical Operations Manager – Complex Care to lead a residential service supporting 3 young adults with complex needs and a team of about 25 HCAs. The role blends clinical and managerial oversight to ensure safe, person-centred care and high-quality outcomes.

You will oversee care plans, risk assessments, medication audits and clinical supervision, while liaising with MDTs and driving continuous improvement.

Qualifications

• Registered Nurse – Adult/LD with valid NMC registration.
• Experience in Complex Care and supporting individuals with learning disabilities.
• Community experience with leadership experience.

Responsibilities

• Provide leadership to the service manager and care team.
• Carry out care plan and risk assessment reviews.
• Conduct medication and clinical audits to ensure compliance with policies.
• Provide clinical supervision, training and competency assessments for care staff.
• Support safe, person-centred care for individuals with long-term/complex conditions.
• Liaise with MDTs to ensure cohesive clinical support.
• Participate in audits, spot checks and feedback for continuous improvement.
• Maintain clinical skills through ongoing professional development.
• Build strong relationships with care teams, clients, families and professionals.
• Oversee a team of 20–30 care workers; monitor and improve care levels.
• Provide clinical escalation out of hours with Clinical Lead team.

Skills

Leadership

Care planning

Risk assessment

Clinical audits

Clinical supervision

MDT liaison

Continuous improvement

Professional development

Relationship building

Team management

Education

NMC Registered Nurse (Adult/LD)

Job description

OneCall24 Healthcare in Bedford on site is seeking a Clinical Operations Manager – Complex Care to lead a residential service supporting 3 young adults with complex needs and a team of about 25 HCAs. The role blends clinical and managerial oversight to ensure safe, person-centred care and high-quality outcomes.

You will oversee care plans, risk assessments, medication audits and clinical supervision, while liaising with MDTs and driving continuous improvement.